Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gerry on January 01, 1970, 12:00:00 AM

Title: Screen Pop and Attaching data
Post by: Gerry on January 01, 1970, 12:00:00 AM

Hi,

I need some documentations or reference on how to create Screen Pop and Attache data with Genesys.

Did anyone have a book or a web site to recommand?

Thanks

Gerry

Title: Screen Pop and Attaching data
Post by: Joseph Aiello on January 01, 1970, 12:00:00 AM

What's your configuration? Do you not have the documentation??

Title: Screen Pop and Attaching data
Post by: Gerry on January 01, 1970, 12:00:00 AM

I'm on Genesys TServer 5. The documentation that I have is the Desktop Toolkit ActiveX Interface 5.1 (Developer's Guide). That document provides an overview of the Desktop Toolkit ActiveX Interface telephony controls, and a description of the events, methodes and properties.

What I need, it's to know how to create Screen Pop, because it is not explain in the documentation that I have got.

Gerry.

Title: Screen Pop and Attaching data
Post by: Alejandro Ochoa on January 01, 1970, 12:00:00 AM

I have done screen pops using Starter App under VB, you need to be more specific about what apps you are going to pop up, email me at alo8a@hotmail.com and I'll see how I can help you...

Title: Screen Pop and Attaching data
Post by: Vic on January 01, 1970, 12:00:00 AM

You can use Genesys starter app as an example. Needless to say, you will need to have basic VB or VC skills to be able to implement it.

Do you want to just show the information attached to the call, or are you trying to use attacheddata to access something in DB and show that?

Vic