Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Nik on December 21, 2007, 01:26:21 PM

Title: Number Translation
Post by: Nik on December 21, 2007, 01:26:21 PM

Hello.

I'm new in Genesys.

How translate source number for outbond call (ANI) to certain number? Is I'm must use outbond strategy?

Sorry for my english.

Thanks.

Title: Re: Number Translation
Post by: Daimonas on December 21, 2007, 02:14:11 PM

I hope I understand you correctly, I think you are asking how to make the call dialed equal to the ANI business attribute within Genesys?

If so, you can't with URS/outbound strategy by itself. This is a switch provided value and on the next interaction, any changes made by URS or T-Server would be over-written.

My suggestion would be to attach-user data with a key of ANI and the value you are looking for. I assume you want this for screen pop or customer lookup information?

Alternatively, you could check with your voice trunk/port network carrier and see if they have a way of inserting to ANI into the line, so it passes through the D channel and is received by the switch. I have seen this done.

Title: Re: Number Translation
Post by: colobor on December 24, 2007, 09:38:11 AM

Hello.

I'm sorry for my description of problem. The question is: How I can replace internal number of agent (DN) into fixed number (for example: 7777777) in header From: of the outgoing SIP INVITE message.