Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Eva on January 01, 1970, 12:00:00 AM

Title: Missing Interval / CCAnalyzer
Post by: Eva on January 01, 1970, 12:00:00 AM

Hello together,

we have Genesys 5.1 and we are reporting whit the CCAnalyzer.

I have created a new VQ and implemented it in one of ouer Routing Strategys.
For this Interval ( 15 min) we have no data in the DM Database.

What can I do to get the data of this Interval?
And how can I creat and implement a VQ without loseing any data?

Thanks
Eva

Title: Missing Interval / CCAnalyzer
Post by: mboertien on January 01, 1970, 12:00:00 AM

Withing your strategies have you configured IR to send the calls through your virtual queues ?

Title: Missing Interval / CCAnalyzer
Post by: Eva on January 01, 1970, 12:00:00 AM

Yes, this is true.

Title: Missing Interval / CCAnalyzer
Post by: mboertien on January 01, 1970, 12:00:00 AM

And you can also see them in CCPulse??

Title: Missing Interval / CCAnalyzer
Post by: cumi on January 01, 1970, 12:00:00 AM

Use VRQ only in multisite environment !(Instead of VRP)