Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pspenning on December 28, 2007, 03:49:45 PM
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Good Day Everyone,
I am running into a tough one here. I have just completed an Asterisk Installation and have tested phone connectivity with no problems. I then installed SIP Server and used the White Paper from Philippe Rais on the Genesys Tech Support Site to configure the Asterisk Trunk and a DN to be monitored in Genesys. I have followed these instructions to the letter and actually, for once, understand what it all means. However, I must be missing something because I cannot get my DN registered. Is there something special I need to do in the SIP server to tell it that there is an Asterisk box in the mix? Here is a copy of my log. Any help or pointers would be most appreciated. Thanks! Perry
Application name: TServer_Asterisk
Application type: TServer (1)
Command line: sip_server.exe -service TSrvSIP -l 7260@owgenah25 -app TServer_Asterisk -host owgenah25 -port 2020 -sstart
Host name: owgenah25
DST: TZ = 1, timeb = 0
Time zone: 18000, Eastern Standard Time, Eastern Daylight Time
UTC time: 2007-12-28T12:14:50.830
Local time: 2007-12-28T07:14:50.830
Start time (UTC): 2007-12-28T12:14:50
Running time: 0:00:00:00
Host info: Windows 5.2.3790, 2, Service Pack 1, 1.0, 0110, 3
File: (1) e:\gcti\logs\TServer_Asterisk\TServer_Asterisk.20071228_071450_831.log
07:14:50.830 Trc 04112 The Log Output of type 'e:\gcti\logs\TServer_Asterisk\TServer_Asterisk' has been created and opened
07:14:50.830 Trc 04112 The Log Output of type 'stdout' has been created and opened
07:14:50.830 Std 04106 Log Messages file 'sip_server.lms' successfully loaded
07:14:50.830 Trc 04500 Connecting to Message server '' at host 'owgenah25', port 5150
07:14:50.830 Std 04503 Connected to ConfigServer at owgenah25:2020 (appName=TServer_Asterisk)
@07:14:50.8300 [TCONF] Debug: Redundancy Type : ColdStandby
07:14:50.830 Std 04503 Connected to Message server '' at host 'owgenah25', port 5150
@07:14:50.8300 [TCONF] Debug: Main Tenant received: DBID [101], name [Resources]
@07:14:50.8300 [TCONF] Debug: Main Switch received: DBID [105], type [SIPSwitch], name [Asterisk_Test]
@07:14:50.8300 [TCONF] Debug: Requesting DNs for the main Switch [Asterisk_Test] ...
@07:14:50.8300 [TCONF] Debug: Main Switch's DNs are read. Number: 3
@07:14:50.8300 [TCONF] Debug: Client application info received: DBID [114], type [RouterServer], name [URS]
@07:14:50.8450 [ISCC] Debug: ISCC initialization started
@07:14:50.8610 [ISCC] Debug: Location localLocation/0/0/0 is created
@07:14:50.8610 [ISCC] Debug: {server localServer {role primary} {state 0} {device 0} {created}}
@07:14:50.8610 [ISCC] Debug: [connection 00f16c68] Connection [0]0 is created
@07:14:50.8610 [ISCC] Debug: {server localServer {role backup} {state 0} {device 0} {role changed}}
@07:14:50.8610 [ISCC] Debug: Client location ISCC:00000001@ added
@07:14:50.8610 [ISCC] Debug: ISCC initialization finished
SIP Server, Version: 7.5.000.37 Compiled: Sep 18 2007 13:09:42
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2007
Build with Genesys SIP Library 7.5.002.18
Build w/ UK Framework (TSPP) 7.5.003.06
Build with TServerCommonPart 7.5.010.02
High Availability feature: ON
ISCC feature support: ON
Genesys Common Library SE: 7.5.000.33 C2
TServer Library (TLib): 7.5.005.01 HA
gmessage library: 7.5.000.01
gservice library: 7.5.000.04
gthread library: 7.5.000.01
Config Server support: CfgLib 7.5.000.16
LCA support: LCALib 7.5.000.06
License support: GLMLib 7.5.000.00 MT (FLEXLm 8.3c)
Message Server support: LogLib 7.5.000.05
Nonstop Operation: NSOLib 7.5.000.00 __try/except
SNMP support: MngmLib 7.5.000.00
07:14:50.861 Std 05060 Application started
@07:14:50.8610 [TCONF] Debug: Registering CfgSwitch tenant=101
@07:14:50.8610 [TCONF] Debug: Registering CfgDN tenant=101
@07:14:50.8610 [TCONF] Debug: Registering CfgApplication tenant=101
@07:14:50.8610 [TCONF] Debug: Registering CfgHost tenant=0
@07:14:50.8610 [TCONF] Debug: Registering CfgTenant tenant=0
@07:14:50.8610 [TCONF] Debug: Registering CfgAgentLogin tenant=101
TServer list
list <+>
compatibility-port = 0
management-port = 0
license list <+>
num-of-licenses = 0 <+>
num-sdn-licenses = max
tenant-profile list <+>
check-tenant-profile = false
@tenant-name = 'Resources' <+>
@tenant-password = NULL
server-id = 216 <D+>
customer-id = NULL
background-processing = false
background-timeout = '60 msec'
extrouter list <+>
reconnect-tout = '5 sec'
request-tout = '20 sec'
timeout = '1 min' <+>
report-connid-changes = false
match-call-once = true
network-request-timeout = '20 sec'
use-data-from = active
tcs-use = never
tcs-queue = NULL
cast-type = 'route direct-callid reroute direct-uui direct-ani direct-notoken dnis-pool direct-digits pullback route-uui direct-network-callid'
register-tout = '2 sec'
register-attempts = 5
default-dn = NULL
route-dn = NULL
dn-for-unexpected-calls = NULL
use-implicit-access-numbers = false
direct-digits-key = 'CDT_Track_Num'
cdt-udata-key -- alias for direct-digits-key
resource-load-maximum = 0
resource-allocation-mode = circular
cof-feature = false
cof-ci-req-tout = '500 msec'
cof-rci-tout = '10 sec'
cof-ci-wait-all = false
cof-ci-defer-delete = '0'
cof-ci-defer-create = '0'
event-propagation = list
inbound-translator-%d array
backup-sync list
network-provided-address = false
report-network-supplied-backup-server-address -- alias for network-provided-address
sync-reconnect-tout = '20 sec'
protocol = 'default'
addp-timeout = 0
addp-remote-timeout = 0
addp-trace = 'off'
@server-name = 'TServer_Asterisk' <+>
@location = 'Asterisk_Test' <+>
consult-user-data = separate
user-data-limit = 16000
merged-user-data = main-only
merge-consult-data -- alias for merged-user-data
ani-distribution = inbound-calls-only
call-cleanup list
notify-idle-tout = '0'
cleanup-idle-tout = '0'
periodic-check-tout = '10 min'
agent-reservation list <+>
request-collection-time = '100 msec'
reservation-time = '10 sec' <+>
reject-subsequent-request = true
expire-call-tout = 60
expire-call-tmout -- alias for expire-call-tout
unknown-xfer-merge-udata = false
agent-group = NULL
agent-strict-id = false
legal-guard-time = 0
untimed-wrap-up-value = 1000
inbound-bsns-calls = false
outbound-bsns-calls = false
internal-bsns-calls = false
unknown-bsns-calls = false
timed-acw-in-idle = true
timed-cwk-in-idle -- alias for timed-acw-in-idle
acw-in-idle-force-ready = true
cwk-in-idle-force-ready -- alias for acw-in-idle-force-ready
inherit-bsns-type = false
backwds-compat-acw-behavior = false
override-switch-acw = false
extn-no-answer-timeout = 15
posn-no-answer-timeout = 15
agent-no-answer-timeout = 15
extn-no-answer-overflow = NULL
posn-no-answer-overflow = NULL
agent-no-answer-overflow = NULL
agent-no-answer-action = none
nas-private = false
recall-no-answer-timeout = 15
prd-dist-call-ans-time = 0
max-pred-req-delay = 3
accept-dn-type = 0x11F = +extension +position +acdqueue +routedn +trunk +routequeue
default-dn-type = none
dn-del-mode = 'never'
link-control list
reg-delay = 10
reg-silent = true
emulate-login = on-RP
emulated-login-state = ready
wrap-up-time = '0'
sync-emu-agent = off
rq-expire-tmout = 32000
call-rq-gap = 0
sip-port = 5060
predictive-call-router-timeout = 20
cpd-info-timeout = 3
sip-enable-moh = false
sip-hold-rfc3264 = false
default-dn = NULL
router-timeout = 10
after-routing-timeout = 10
external-registrar = NULL
internal-registrar-enabled = true
internal-registrar-domains = NULL
enforce-external-domains = NULL
make-call-alert-info = ''
sip-enable-100rel = true
ringing-on-route-point = true
divert-on-ringing = true
am-detected = drop
fax-detected = drop
session-refresh-interval = 1800
sip-enable-sdp-encryption-removal = false
sip-enforce-sdp-origin-rules = false
sip-enable-sdp-application-filter = false
sip-enable-sdp-codec-filter = false
audio-codecs = 'telephone-event,PCMU,PCMA,G723,G729,GSM'
dtmf-payload = 101
max-legs-per-sm = 0
default-music = 'music/on_hold'
ring-tone = 'music/ring_back'
busy-tone = 'music/busy_5sec'
fast-busy-tone = 'music/atb_5sec'
silence-tone = 'music/silence'
collect-tone = 'music/collect'
default-video-file = ''
music-in-queue-file = ''
override-to-on-divert = false
internal-registrar-persistent = false
mwi-host = NULL
mwi-port = 5060
mwi-extension-enable = false
mwi-agent-enable = false
mwi-group-enable = false
mwi-domain = NULL
sip-treatments-continuous = false
find-trunk-by-location = false
INVITE list
extensions-%d array
userdata-%d array
UPDATE list
extensions-%d array
userdata-%d array
INFO list
extensions-%d array
userdata-%d array
cancel-monitor-on-disconnect = true
logout-on-disconnect = true
intrusion-enabled = true
monitor-internal-calls = true
default-monitor-scope = call
default-monitor-mode = mute
sip-address = NULL
sip-sync-local-contact = NULL
sip-sync-peer-contact = NULL
sip-disable-3pcc-on-sync-calls = false
subscription-timeout = 180
registrar-default-timeout = 1800
sip-invite-timeout = 0
sip-invite-treatment-timeout = 0
emergency-recording-filename = NULL
recording-filename = NULL
sip-refer-to-sst-enabled = true
event-ringing-on-100trying = false
preview-expired = 20
forced-notready = true
emergency-recording-cleanup-enabled = false
sip-call-id-in-tevent = false
sip-call-retain-timeout = 1
log-trace-flags = 0x6C00000 = +iscc +cfg$dn -cfgserv +passwd +udata -devlink -sw -req -callops -conn -client
backup-server-%d array
remote-server-%d array
AgentLogin array
DN array
77900 [379] dn = '77900' type = Extension xtype = DN cfgtype = 1 contact = 'sip:10.41.142.49:5060' refer-enabled = false sip-hold-rfc3264 = true make-call-rfc3725-flow = 1 reuse-sdp-on-reinvite = true dual-dialog-enabled = false subscribe-presence = 'asterisk' reg-mode = 0x21 = +force
77940_TestRoute [380] dn = '77940' type = RtQueue xtype = RouteDN cfgtype = 4 reg-mode = 0x1 = +force
Asterisk Monitor Trunk [381] dn = 'asterisk' type = TRUNK xtype = Trunk cfgtype = 14 contact = 'sip:10.41.142.49:5060' subscribe-presence-from = '<sip:gsip@owgenah25:5060>' subscribe-presence-expire = 120 reg-mode = 0x1 = +force
DN/EXR array
[-1] cdn = 'direct' type = N/A reg-mode = 0x0 =
access-list array
linked-resources array
Connecting to LCA at port 4999...
Open LCALayer on port=4999
LCA Library version 7.5.000.06
GLM_CO(tserver_sdn:switch_105,0,1)=0 count=400
07:14:50.923 Std 07101 Feature 'tserver_sdn': 400 licenses checked out
LICENSE: seat=400
GLM_CO(tserver_iscc:switch_105,1,1)=-97
LICENSE: tserver_iscc feature not available (GLMR_LICENSE_NO_LICENSE)
07:14:50.923 {listener-set.00a4f460 {initialize}}
07:14:50.923 {listener-set.00a4f460 {on-port-created {port-id default}}}
07:14:50.923 {listener.01667910 {created} {port-id default}}
07:14:50.923 {listener.01667910 {open}}
@07:14:50.9230 [TSCP] Debug: Port parameters: ("name"="TServer_Asterisk","server-type"="1","backlog"="5","port"="3020","id"="default","name"="TLib:7.5.005.01 HA
SIP Server, Version: 7.5.000.37 Compiled: Sep 18 2007 13:09:42
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2007
Build with Genesys SIP Library 7.5.002.18
")
07:14:50.923 Std 04525 Port 3020 opened for listening
07:14:50.923 {listener.01667910 {open complete} {socket 364}}
07:14:50.923 {listener-set.00a4f460 {on-port-created complete}}
07:14:50.923 {listener-set.00a4f460 {initialize complete}}
07:14:50.923 FrameworkUK version: 7.5.003.06
07:14:50.923 +++ device_configure +++
+++ Creating devices +++
== geo-location: After Exclude 016c49a4
@07:14:50.9230 [0] 7.5.000.37 distribute_event: message EventDNBackInService
AttributeEventSequenceNumber 0000000000000001
AttributeTimeinuSecs 923000
AttributeTimeinSecs 1198844090 (07:14:50)
AttributeThisDN 'direct'
--- Creating devices ---
07:14:50.923 --- device_configure ---
ISCC feature configuration error
07:14:50.923 +++ device_open +++
-- CIFace::StartHandler()
CIFace::Signal:Stop->Init
CIFace::LinkInit
SIPTS_IFace::Start()
sipcs: SIP Listener TCP ...
CGCL2Listener[376]: Port 5060 opened for listening, protocol TCP
sipcs: CGSIPListener[376]:VIA("SIP/2.0/TCP 10.41.100.29:5060")
sipcs: CGSIPListener[376]:CONTACT("<sip:10.41.100.29:5060;transport=tcp>")
sipcs: SIP Listener UDP ...
CGCL2Listener[388]: Port 5060 opened for listening, protocol UDP
sipcs: CGSIPListener[388]:VIA("SIP/2.0/UDP 10.41.100.29:5060")
sipcs: CGSIPListener[388]:CONTACT("<sip:10.41.100.29:5060>")
sipcs: SIP Transaction Manager ...
sipcs: SIP Message Factory ...
sipcs: ParseOptionCodecs: new codecs configured: 'telephone-event,PCMU,PCMA,G723,G729,GSM'
sipcs: ParseOptionCodecs: codec 'telephone-event' unknown - ignored.
[DDP]:configure: SIP Stack initialized CIFace::Signal:Init->Starting
07:14:50.939 Trc 35100 CTI link unnamed starting
TModel::LinkStarting: link 0
CIFace::ReRegister
CIFace::Signal:Starting->Up
CIFace::ServiceUp
+++ CIFace::Event +++
+++ Pre-event +++
Type EventLinkConnected
Devices: <-/-> <-/-> <-/->
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
--- Pre-event ---
TModel::LinkUp: link 0
@07:14:50.9390 [0] 7.5.000.37 send_to_all: message EventLinkConnected
AttributeEventSequenceNumber 0000000000000002
AttributeServerStartTime 4774e8ba000e53f8 (07:14:50.939000)
AttributeTimeinuSecs 939000
AttributeTimeinSecs 1198844090 (07:14:50)
07:14:50.939 Std 20001 CTI Link connected
LCA_set_AppLiveStatus(APP_STATUS_RUNNING)
@07:14:50.9390 [0] 7.5.000.37 distribute_event: message EventDNBackInService
AttributeEventSequenceNumber 0000000000000003
AttributeTimeinuSecs 939000
AttributeTimeinSecs 1198844090 (07:14:50)
AttributeThisDN 'direct'
@07:14:50.9390 [0] 7.5.000.37 distribute_event: message EventDNBackInService
AttributeEventSequenceNumber 0000000000000004
AttributeTimeinuSecs 939000
AttributeTimeinSecs 1198844090 (07:14:50)
AttributeThisDN 'asterisk'
@07:14:50.9390 [0] 7.5.000.37 distribute_event: message EventDNBackInService
AttributeEventSequenceNumber 0000000000000005
AttributeTimeinuSecs 939000
AttributeTimeinSecs 1198844090 (07:14:50)
AttributeThisDN '77940'
@07:14:50.9390 [0] 7.5.000.37 distribute_event: message EventDNBackInService
AttributeEventSequenceNumber 0000000000000006
AttributeTimeinuSecs 939000
AttributeTimeinSecs 1198844090 (07:14:50)
AttributeThisDN '77900'
+++ Post-event +++
Type EventLinkConnected
Devices: <-/-> <-/-> <-/->
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
--- Post-event ---
--- CIFace::Event ---
sipcs: MWIMNGR:STARTED:Checking pending MWI ...
sipcs: PRESMNGR:START:Initiating Presence Subscriptions ...
sipcs: PRESMGR:START:WARNING: DN="77900" - Unable to start subscription dialog
@07:14:50.9390 [ISCC] Trace: SD message handler is set
07:14:50.939 --- device_open ---
07:14:50.939 Std 05061 Initialization completed
LCA_set_AppLiveStatus(APP_STATUS_RUNNING)
@07:14:50.9390 [TCONF] Debug: Application type [MessageServer] is skipped for the Remote Server
07:14:50.939 Trc 04541 Registered received from 196 (CfgServer)
************************************
LCALayer: REventRegistered on LCA...
************************************
07:14:50.939 Trc 04541 Registered received from 196 (CfgServer)
07:14:50.939 Trc 04541 Registered received from 196 (CfgServer)
07:14:50.939 Trc 04541 Registered received from 196 (CfgServer)
07:14:50.939 Trc 04541 Registered received from 196 (CfgServer)
07:14:50.939 Trc 04541 Registered received from 196 (CfgServer)
AgentLogin array <+>
[118] login-id = '77900' <+> wrap-up-time = 0
@07:14:50.9390 [TCONF] Debug: Main Switch's Agent Logins are read. Number: 1
@07:14:50.9390 [TCONF] Debug: Configuration is fully initialized
07:14:57.360 Trc 04521 New client 372 connected from '10.41.100.29'
07:14:57.360 {connection {accepted} {socket 372} {remote-host 10.41.100.29} {remote-port 2495} {listener {port-id default} {socket 364}}}
07:14:57.360 Trc 04541 RequestRegisterClient received from [372]
message RequestRegisterClient
AttributeProtocolVersion 'tserver protocol 4.2'
AttributeApplicationName 'URS'
AttributeApplicationPassword 'Resources/'
AttributeSessionID 0
07:14:57.360 Trc 04522 Client [372] authorized, name 'URS', id=00000002
07:14:57.360 -- created: CRequest@016D4958 RequestRegisterClient-URS[372]/-1
SIPS:LOGBLOCK:BEGIN:REQUEST:[
07:14:57.360 +++ CIFace::Request +++
-- new invoke
Parsed: RequestRegisterClient
From: URS[372]/-1
Numbers: -<none> -<none>
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
@07:14:57.3600 [0] 7.5.000.37 send_to_client: message EventLinkConnected
AttributeApplicationName 'TServer_Asterisk'
AttributeSessionID 14155777
AttributeUserData [2] 00 00..
AttributeRegistrationCode 0
AttributeEventSequenceNumber 0000000000000007
AttributeServerStartTime 4774e8ba000e53f8 (07:14:50.939000)
AttributeTimeinuSecs 360000
AttributeTimeinSecs 1198844097 (07:14:57)
07:14:57.360 Trc 04542 EventLinkConnected sent to [372] (00000002 URS 10.41.100.29:2495)
-- processed by client handler
07:14:57.360 --- CIFace::Request ---
SIPS:LOGBLOCK:END:REQUEST:]
07:14:57.360 -- deleted: CRequest@016D4958 RequestRegisterClient-URS[372]/-1
07:14:57.360 Trc 04541 RequestQueryServer received from [372] (00000002 URS 10.41.100.29:2495)
message RequestQueryServer
AttributeReferenceID 27466
@07:14:57.3600 [0] 7.5.000.37 send_to_client: message EventServerInfo
AttributeEventSequenceNumber 0000000000000008
AttributeTimeinuSecs 360000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeReferenceID 27466
AttributeExtensions [304] 00 02 00 00..
'T-Server' 'SIP Server, Version: 7.5.000.37 Compiled: Sep 18 2007 13:09:42
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2007
Build with Genesys SIP Library 7.5.002.18
'
'Features' '
Build with TServerCommonPart 7.5.010.02
High Availability feature: ON
ISCC feature support: ON
'
AttributeServerXCapabilities '(2=(56=396273),8=(16=7),10=(16=15),11=(16=25),14=(73=1),36=(60=131),75=(16=1),76=(16=25),108=(74=2),113=(83=132604),160=(146=1),161=(146=1),162=(146=1))'
AttributeServerCapabilityMask [64] FF FF FE E6..
AttributeHomeLocation 'Asterisk_Test'
AttributeApplicationName 'TServer_Asterisk'
AttributeServerRole 0
AttributeServerVersion '7.5.000.37'
07:14:57.360 Trc 04542 EventServerInfo sent to [372] (00000002 URS 10.41.100.29:2495)
07:14:57.360 Trc 04541 RequestRegisterAddress received from [372] (00000002 URS 10.41.100.29:2495)
message RequestRegisterAddress
AttributeThisDN 'exr'
AttributeRegisterMode 0
AttributeControlMode 2
AttributeAddressType 0 (Unknown)
AttributeExtensions [51] 00 02 00 00..
'SWITCH' 'Asterisk_Test'
'CUSTOMER_ID' 'Resources'
AttributeReferenceID 27467
07:14:57.360 -- created: CRequest@016D4958 RequestRegisterAddress-URS[372]/27467
SIPS:LOGBLOCK:BEGIN:REQUEST:[
07:14:57.360 +++ CIFace::Request +++
-- new invoke
07:14:57.360 Std 36211 Client 2(URS): this device (exr) invalid in request
Parsed: RequestRegisterAddress
From: URS[372]/27467
Numbers: -<exr> -<none>
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
-- taken by TRegManager
07:14:57.360 --- CIFace::Request ---
SIPS:LOGBLOCK:END:REQUEST:]
07:14:57.360 Trc 04541 RequestRegisterAddress received from [372] (00000002 URS 10.41.100.29:2495)
message RequestRegisterAddress
AttributeThisDN '77940'
AttributeRegisterMode 0
AttributeControlMode 0
AttributeAddressType 4 (RouteDN)
AttributeExtensions [51] 00 02 00 00..
'SWITCH' 'Asterisk_Test'
'CUSTOMER_ID' 'Resources'
AttributeReferenceID 27468
(tservice_proc) ControlMode set to 1 for 77940
07:14:57.360 -- created: CRequest@016DD998 RequestRegisterAddress-URS[372]/27468
SIPS:LOGBLOCK:BEGIN:REQUEST:[
07:14:57.360 +++ CIFace::Request +++
-- new invoke
Parsed: RequestRegisterAddress
From: URS[372]/27468
Numbers: +<77940> -<none>
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
@07:14:57.3600 [0] 7.5.000.37 send_to_client: message EventRegistered
AttributeEventSequenceNumber 0000000000000009
AttributeTimeinuSecs 360000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeReferenceID 27468
AttributeThisDN '77940'
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoStatus 4
AttributeAddressInfoType 8 (AddressInfoAddressType)
AttributeAddressType 4 (RouteDN)
07:14:57.360 Trc 04542 EventRegistered sent to [372] (00000002 URS 10.41.100.29:2495)
TRegManager::ClientRegistered 2 77940
-- processed by client handler
07:14:57.360 --- CIFace::Request ---
SIPS:LOGBLOCK:END:REQUEST:]
07:14:57.360 -- deleted: CRequest@016DD998 RequestRegisterAddress-URS[372]/27468
07:14:57.360 Trc 04541 RequestDistributeEvent received from [372] (00000002 URS 10.41.100.29:2495)
message RequestDistributeEvent
AttributeUserEvent EventUserEvent
AttributeCustomerID 'Resources'
AttributeThisDN 'exr'
AttributeUserData [80] 00 04 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 7.5.001.05'
'CLUSTER' 'URS'
AttributeExtensions [80] 00 04 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 7.5.001.05'
'CLUSTER' 'URS'
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeTimeinuSecs 360
07:14:57.360 Int 04543 Interaction message "RequestDistributeEvent" received from 372 ("URS")
@07:14:57.3600 [0] 7.5.000.37 send_to_client: message EventACK
AttributeEventSequenceNumber 000000000000000a
AttributeTimeinuSecs 360000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeThisDN 'exr'
AttributeUserEvent RequestDistributeEvent
07:14:57.360 Trc 04542 EventACK sent to [372] (00000002 URS 10.41.100.29:2495)
@07:14:57.3600 [0] 7.5.000.37 distribute_user_event: message EventUserEvent
AttributeEventSequenceNumber 000000000000000b
AttributeTimeinuSecs 360
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeExtensions [80] 00 04 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 7.5.001.05'
'CLUSTER' 'URS'
AttributeUserData [80] 00 04 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 7.5.001.05'
'CLUSTER' 'URS'
AttributeThisDN 'exr'
AttributeCustomerID 'Resources'
AttributeUserEvent EventUserEvent
07:14:57.360 Trc 04541 RequestQueryLocation received from [372] (00000002 URS 10.41.100.29:2495)
message RequestQueryLocation
AttributeLocationInfoType 4
AttributeExtensions [51] 00 02 00 00..
'SWITCH' 'Asterisk_Test'
'CUSTOMER_ID' 'Resources'
AttributeReferenceID 27469
@07:14:57.3600 [ISCC] Debug: Client location URS:00000002@ added
@07:14:57.3600 [ISCC] Debug: Message EventError [Event (To Client):00000000] is queued
07:14:57.376 -- device reg timer up: exr
SIPS:LOGBLOCK:BEGIN:REQUEST:[
07:14:57.376 +++ CIFace::Request +++
-- re-invoke 016D4958
Parsed: RequestRegisterAddress
From: URS[372]/27467
Numbers: +<exr> -<none>
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
@07:14:57.3760 [0] 7.5.000.37 send_to_client: message EventRegistered
AttributeEventSequenceNumber 000000000000000c
AttributeTimeinuSecs 376000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeReferenceID 27467
AttributeThisDN 'exr'
AttributeExtensions [17] 00 01 01 00..
'status' 128
AttributeAddressInfoStatus 0
AttributeAddressInfoType 8 (AddressInfoAddressType)
AttributeAddressType 0 (Unknown)
07:14:57.376 Trc 04542 EventRegistered sent to [372] (00000002 URS 10.41.100.29:2495)
TRegManager::ClientRegistered 2 exr
-- processed by client handler
07:14:57.376 --- CIFace::Request ---
SIPS:LOGBLOCK:END:REQUEST:]
07:14:57.376 -- deleted: CRequest@016D4958 RequestRegisterAddress-URS[372]/27467
@07:14:57.3760 [0] 7.5.000.37 distribute_event: message EventAddressInfo
AttributeEventSequenceNumber 000000000000000d
AttributeTimeinuSecs 376000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeAddressInfoStatus 0
AttributeAddressInfoType 8 (AddressInfoAddressType)
AttributeAddressType 0 (Unknown)
AttributeThisDN 'exr'
07:14:57.376 Trc 04542 EventAddressInfo sent to [372] (00000002 URS 10.41.100.29:2495)
@07:14:57.3760 [0] 7.5.000.37 distribute_event: message EventDNBackInService
AttributeEventSequenceNumber 000000000000000e
AttributeTimeinuSecs 376000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeThisDN 'exr'
07:14:57.376 Trc 04542 EventDNBackInService sent to [372] (00000002 URS 10.41.100.29:2495)
@07:14:57.3760 [ISCC] Debug: Message EventError [Event (To Client):00000000] is dequeued
@07:14:57.3760 [0] 7.5.000.37 send_to_client: message EventError
(Extrouter feature is not initiated)
AttributeEventSequenceNumber 000000000000000f
AttributeTimeinuSecs 376000
AttributeTimeinSecs 1198844097 (07:14:57)
AttributeReferenceID 27469
AttributeErrorCode 1005
07:14:57.376 Int 04545 Interaction message "EventError" sent to 372 ("URS")
07:14:57.376 Trc 04542 EventError sent to [372] (00000002 URS 10.41.100.29:2495)
@07:14:57.3760 [ISCC] Debug: Message [Event (To Client):00000000] is deleted
07:19:25.124 Trc 04541 Message ObjectInfoChanged received from 196 (CfgServer '')
@07:19:25.1240 [TCONF] Debug: Main Switch's [105] DN changed: DBID [379], number [77900]
tserv_dn_changed(77900)
sipcs: PRESMGR:STOP:WARNING: DN="77900" - MONITORING NOT STARTED
sipcs: PRESMGR:START:WARNING: DN="77900" - Unable to start subscription dialog
@07:19:25.1240 [TCONF] Debug: Changed in DN array
77900 [379] dn = '77900' type = Extension xtype = DN cfgtype = 1 contact = '10.41.142.49:5060' <+> refer-enabled = false sip-hold-rfc3264 = true make-call-rfc3725-flow = 1 reuse-sdp-on-reinvite = true dual-dialog-enabled = false subscribe-presence = 'asterisk' reg-mode = 0x21 = +force
07:39:46.507 Trc 04541 Message ObjectInfoChanged received from 196 (CfgServer '')
@07:39:46.5070 [TCONF] Debug: Main Switch changed: DBID [105], name [Asterisk_Test]
tserv_dn_changed(77900-77999)
07:39:46.507 DN 77900-77999 is range
sipcs: PRESMGR:STOP:WARNING: DN="77900-77999" - MONITORING NOT STARTED
tserv_reconfig(DNSetChanged)
08:14:50.800 Trc 04120 Check point 2007-12-28T08:14:50
09:14:50.816 Trc 04120 Check point 2007-12-28T09:14:50
09:53:06.193 Trc 04541 Message ObjectInfoChanged received from 196 (CfgServer '')
@09:53:06.1930 [TCONF] Debug: Main Switch's [105] DN changed: DBID [379], number [77900]
tserv_dn_changed(77900)
sipcs: PRESMGR:STOP:WARNING: DN="77900" - MONITORING NOT STARTED
sipcs: PRESMGR:START:WARNING: DN="77900" - Unable to start subscription dialog
@09:53:06.1930 [TCONF] Debug: Changed in DN array <+>
77900 [379] dn = '77900' type = Extension xtype = DN cfgtype = 1 contact = 'sip:10.41.142.49:5060' <+> refer-enabled = false sip-hold-rfc3264 = true make-call-rfc3725-flow = 1 reuse-sdp-on-reinvite = true dual-dialog-enabled = false subscribe-presence = 'asterisk' reg-mode = 0x21 = +force
10:10:10.940 Trc 04541 Message ObjectInfoChanged received from 196 (CfgServer '')
@10:10:10.9400 [TCONF] Debug: Main Switch changed: DBID [105], name [Asterisk_Test]
tserv_dn_deleted(77900-77999)
sipcs: MWIMNGR:STOP:WARNING: DN="77900-77999", Type=1 - NOT MONITORED
sipcs: PRESMGR:STOP:WARNING: DN="77900-77999" - MONITORING NOT STARTED
sipcs: DNDeletedCME[0x00000000]:DN=77900-77999;DELETING DEVICE
tserv_reconfig(DNSetChanged)
10:14:50.820 Trc 04120 Check point 2007-12-28T10:14:50
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I'm sure this is a dumb question, but have you logged your agent into Genesys with GAD or SPhone? The listening port for GAD, sphone etc. needs to be set to the port configured as the default listening port for your SIP Server application. I also have my SIP endpoint configured with two SIP accounts: 1 for the Asterisk server and one for the Genesys SIP server.
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Thanks,
I just came across some interesting information. Being that I am fairly new to some of this, I discovered that our installation of GAD is not setup for voice... Also, the "Toolbar" that our agents use to log in to the Avaya switch is rather hard coded for the Avaya T-Server. So I have a little more to do in order to make this work. Mainly I need to reconfigure GAD for voice. I do know everything else works. So for now I am going to concentrate on getting announcements to work with either Stream Manager or directly out of Asterisk. Any thoughts on which might be better than the other? I am completely new to Stream Manager so I am really studying now...
Thanks for the reply!
Perry
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So far, my experience has been that it's easier to play treatments etc in Asterisk. However, my plan is to move forward with Genesys and make it work.
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Excellent!
I am fighting with that this very minute... Can you point me in the right direction?
What do I need to configure in CME to tell the voice treatment to go to Asterisk to play an announcement? Also, so I know I have it correct in Asterisk, how are the announcements configured there? In Asterisk, I have set up simple Voice menus with an "Answer Call" and then Play file xxx.
Thanks!
Perry
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The way I was doing it was to have all of the front-end messaging done by asterisk and if the call needed to go to an ACD queue, I would send the call from Asterisk to Genesys. I haven't done it the other way. For treatments to play in Asterisk, I just use the background command, i.e.
exten=> s,1,Answer()
exten=> s,2,Wait(2)
exten=> s,3,SetMusicOnHold(default)
exten=> s,4,Set(TIMEOUT(digit)=5)
exten=> s,5,Set(TIMEOUT(response)=3)
exten=> s,6,Background(thank-u-4-calling)
exten=> s,7,Background(ivr-crap)
exten=> s,8,Background(to-dial-by-extension)
exten=> s,9,Background(press-1)
exten=> s,10,Background(to-dial-by-name)
exten=> s,11,Background(press-2)
exten=> s,12,Background(for-sales)
exten=> s,13,Background(and)
exten=> s,14,Background(marketing)
exten=> s,15,Background(press-3)
I really would prefer to use Stream Manager to do all of the treatments. Once I have it figured out, I'm sure it will be easier and better.
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Thanks for the info...
I have Stream Manager installed and am very close to it working. I will post my results as soon as I strike gold. I am just having a hard time understanding how Stream Manager can work without any association with a SIP "T" Server. I am using my SIP Server for connectivity with Asterisk and I don't see any way to "Point" Stream Manager in it's direction. But I will keep reading and perhaps I will understand...
Thanks,
Perry