Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anisdz on January 08, 2008, 01:36:59 PM

Title: two instance of GAD
Post by: anisdz on January 08, 2008, 01:36:59 PM

I have a question for you
Is what it is possible to have two instance of GAD on the same server that listens on two different port?

Thank you

Title: Re: two instance of GAD
Post by: edobellamy on January 08, 2008, 01:50:44 PM

Yes you can

Title: Re: two instance of GAD
Post by: anisdz on January 08, 2008, 01:57:53 PM

It is necessary to have a license for the GAD added?

thank's

Title: Re: two instance of GAD
Post by: edobellamy on January 08, 2008, 02:06:41 PM

Yes you do, each instance will take the Licenses that you configured for it, you would configure them as independent applciations

Title: Re: two instance of GAD
Post by: anisdz on January 08, 2008, 02:10:33 PM

Ok, but what they are Agent license or license GAD?

:)

Title: Re: two instance of GAD
Post by: cavagnaro on January 08, 2008, 02:42:43 PM

Each agent that logs in will consume a license depending on the kind of multimedia he logs in, voice, chat, email. I don't remember seeing a specific license for GAD.

Title: Re: two instance of GAD
Post by: Sylvainsjc on January 08, 2008, 03:35:48 PM

No specific license for one or two (or more) Application GAD

Title: Re: two instance of GAD
Post by: anisdz on January 08, 2008, 05:41:14 PM

I thank you for your answers her helps a lot  :)


I noticed that for a GAD it needs an Universal Contact Server for a linked database via DAP
Is that I could shout a contact for each server for GAD separated the database?

Thank's
Anisdz

Title: Re: two instance of GAD
Post by: René on January 08, 2008, 08:58:04 PM

Hi,

You can run both instances against one Universal Contact Server/database. I would suggest you to restrict, using CME Permission, access to agents/DNs for each GDesktop instance to avoid possible collisions.

René