Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Adam_W on January 08, 2008, 02:58:15 PM

Title: Routing to external number & ACD Pilot
Post by: Adam_W on January 08, 2008, 02:58:15 PM

Hi

Hopefully an easy one for someone:

Is it possible to target an external number in a routing strategy?  E.g. a customer presses option 1 and the call is forwarded to 01234 567890?

If so how is it done?

Title: Re: Routing to external number & ACD Pilot
Post by: cavagnaro on January 08, 2008, 02:59:10 PM

Have you tried TForce?

Title: Re: Routing to external number & ACD Pilot
Post by: Fra on January 08, 2008, 04:07:42 PM

TRoute is much better, Genesys suggests to avoid Force function.

Title: Re: Routing to external number & ACD Pilot
Post by: cavagnaro on January 08, 2008, 05:27:03 PM

:)> Ok put on my notes :)

Title: Re: Routing to external number & ACD Pilot
Post by: Fra on January 08, 2008, 06:16:54 PM

;D

Title: Re: Routing to external number & ACD Pilot
Post by: Adam_W on January 09, 2008, 11:01:14 AM

Thanks, I got it working with TRoute in the end  8)

Title: Re: Routing to external number & ACD Pilot
Post by: Fra on January 09, 2008, 11:09:18 AM

I'm glad, you are welcome  :)