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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: noyan on January 08, 2008, 07:30:21 PM

Title: cc Pulse Threshold for agent status
Post by: noyan on January 08, 2008, 07:30:21 PM

Hi,
I need help.

i would like to have my agent's name highlighted in red if their status is not ready/after call work etc.. for x number of minutes. how can i do this?

[b]Note:[/b] I tried the method in the old forums but I could not be successful. It is very difficult for me because I don' t know any programming language.



Thanks

Title: Re: cc Pulse Threshold for agent status
Post by: Daimonas on January 09, 2008, 08:46:20 PM

Note: The following script will color the statistic, not the person's name. You can set threshold on names, however you have to do it through the object pane, not the view (the view contains the stats you are looking for)

Using the Threshold wizard, create the following script:

if Threshold.StatValue >180 then
  Threshold.Result = true
end if

So in seconds, if the StatValue is greater then 180, the threshold is true.

Then through the action wizardm create an action with the following script:

CCPulseNotifier.SetColor( Color.Red )

Then right click the main label in the "Tree" view in CCPulse,  Select Set Threshold and select the Stat you want to apply the threshold to. For this to work, you need to have your "view" monitoring the stats you want to trigger on.

Once you select the stat, another box will open where you select the threshold and action to apply.

Title: Re: cc Pulse Threshold for agent status
Post by: noyan on January 10, 2008, 02:03:40 PM

Thank you for your requst,

I tried your suggest

( if Threshold.StatValue >180 then
  Threshold.Result = true
end if

but I could not be succesful.

So I found different threshold from different forum.

if Threshold.StatValue = 22 then
Threshold.ActionDelay = 120
Threshold.Result = true
else
Threshold.Result = false
end if

22 mean that agent is incallbound. İf we change it to 23 it means agent is not ready..Something like that :)

Thank you very much for your interest..

Title: Re: cc Pulse Threshold for agent status
Post by: Daimonas on January 10, 2008, 02:13:52 PM

Sorry didn't realize you were pegging off the agent status. You are correct, the threshold above would only work for the "Total Time" the agent was in ACW or AUX.

Glad you figured out what you needed, if you search hard enough, you should be able to answer almost anything, even the meaning of life :)

Title: Re: cc Pulse Threshold for agent status
Post by: Fabien on May 02, 2008, 06:47:56 AM

Hello,
It's possible to set two threshold on a SDNA status ?
for exemple I want if SDNAAfterCallWork great then 10sec setColor in orange (agent status) and if great then 30sec set in red (agent status).

Thx for your help

Title: Re: cc Pulse Threshold for agent status
Post by: cavagnaro on May 02, 2008, 02:31:01 PM

Yes it is possible

Title: Re: cc Pulse Threshold for agent status
Post by: Pam on April 09, 2009, 03:37:12 PM

Can you share how to do that?