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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vinodgujja on January 09, 2008, 10:22:04 AM

Title: Ocs is not unable to track agent status
Post by: vinodgujja on January 09, 2008, 10:22:04 AM

Hello All-

Ocs is not able to track the agent status, Agents are ready but it shows, waiting agents.

I observed, once we change the status of agent to "not ready" and then back to "ready" , OCS will send the calls to that agent.

Agents status work fine for inbound calls,Not able to figure it out whats wrong?

any ideas pls?

Title: Re: Ocs is not unable to track agent status
Post by: Fra on January 09, 2008, 10:37:44 AM

It may depends on several factors..which version of OCS are you running? Could you post an excerpt of its log file?

Title: Re: Ocs is not unable to track agent status
Post by: Daimonas on January 09, 2008, 08:32:00 PM

I would recommend taking a look at the following options and thier defination in the OCS reference manual, as I think your problem most likely lies here:

engaged_release_action=soft_call_work
inbound_answer_action=soft_answer
inbound_release_action=soft_call_work
internal_answer_action=soft_answer
internal_release_action=soft_call_work
login_action=soft_not_ready
login_ignore_queue=true
outbound_answer_action=soft_answer
outbound_release_action=soft_call_work