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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: noyan on January 10, 2008, 06:22:10 PM

Title: CCpulse threshold for created groups
Post by: noyan on January 10, 2008, 06:22:10 PM

Hi,
I need help again!!

I had created template from virtual queues. Then I wanted to add a new stat group, so I create a new formula that name is answering rate ( Total_Answered/Total_Total_Entered*100) Now on I will follow this statistic. But I can set a threshold for all of statistics but I couln not set for answering rate. Cant I set threshold for groups which I had created formula?

I tried these threshold:


1. if Threshold.StatValue < 70  then
   Threshold.Result = true
end if

2. if Threshold.StatValue < 70  then
  Threshold.Result = true
else
Threshold.Result = false
end if

Thanks..