Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Andrew on January 01, 1970, 12:00:00 AM

Title: Genesys versus Symposium
Post by: Andrew on January 01, 1970, 12:00:00 AM

I'm trying to find a noniased opinion regarding how Symposium Call Center Server compares to Genesys 6.0. I know that Symposium can't do universal routing of email, fax, etc and i have heard rumors that after release 4(?) it will be yet another dead Nortel product, leaving users in the lurch. Conversely, Genesys is extremely expensive and does not integrate well with Nortel PBX's. Any thoughts, comments, ideas?

Title: Genesys versus Symposium
Post by: Ralf Rottmann on January 01, 1970, 12:00:00 AM

Hi there,

we are using both, Symposium Call Center Server and the Genesys TServer Framework.

Please get back to me via mail for a detailed discussion of this issue!

Regards,
Ralf

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