Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vivek on January 16, 2008, 03:09:16 PM

Title: Genesys CTI to Cisco IPCC
Post by: vivek on January 16, 2008, 03:09:16 PM

Our company is looking to use CISCO IPCC instead of genesys cti. If you have any experience in moving from Genesys CTI to CISCO IPCC please share your experience. Is there any pros/cons?

Thanks.

Title: Re: Genesys CTI to Cisco IPCC
Post by: mdewhurstuk@gmail.com on March 27, 2008, 08:37:07 AM

I have a followup question...

Why are they moving from Genesys to IPCC? I understand they do much the same with Genesys being a the high end of the market.

Cost ?
Functionality?
Satisfacion?
Other?