Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 16, 2008, 03:35:45 PM

Title: HA configuration for TServer clients
Post by: cavagnaro on January 16, 2008, 03:35:45 PM

Hi guys,
I'm planning to start on lab the development of a HA CTI for Alcatel OXE. For PBX side it seems ok, all considered, however now I'm thinking on the agent side, I have a softphone which connects to the TServer, which will be the Main, however how do I indicate it that it has a Backup TServer? As IP address of both TServers will be different...I can't find an option on the code where to put this.

Thanks

Title: Re: HA configuration for TServer clients
Post by: René on January 16, 2008, 08:58:55 PM

Hi Cav,

Most of the recent SDK versions (6.5+) does support HA internally - I want to say that HA is handled inside the Genesys libraries. It means that you as a developer don't need to code it. There is one exception you should handle - starting the softphone in situation the primary TServer is down. In such case your application has to know IP address and port of the backup server.

More technical explanation:
Once a client connects to TServer it receives an event (not sure about EventServerConnected or EventLinkConnected) and that events contains information about backup TServer (IP address and port) in event's "Extension" attributes.

I don't have access to TServer running in HA. Hope my memory serves well  ;)

René

Title: Re: HA configuration for TServer clients
Post by: cavagnaro on January 16, 2008, 09:36:25 PM

Hummm...do I need to configure ADDP on the side of my software...?? Damn I hate not having a lab for that...

Title: Re: HA configuration for TServer clients
Post by: René on January 17, 2008, 08:46:20 PM

I would say that ADDP isn't mandatory but it could "improve" detection of lost connection to active TServer.