Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: blakshmikanth on January 22, 2008, 10:56:45 AM

Title: Cost based routing solution in CME
Post by: blakshmikanth on January 22, 2008, 10:56:45 AM

Hi,

I need clarification on "Cost Based routing solution" in CME. If it is, what are the obejcts need to be configured. Can I have more insight into this?

Thanks for your assitance.

Regards,
Lakshmikanth

Title: Re: Cost based routing solution in CME
Post by: René on January 22, 2008, 12:21:10 PM

Hi,

I would suggest you to read 4th chapter "Cost-Based Routing" of the manual "Genesys Universal Routing 7.5 Routing Solution Guide". You will find there description of the functionality, how it works and configuration steps.

The guide can be downloaded from Genesys Technical Support website.

R.

Title: Re: Cost based routing solution in CME
Post by: blakshmikanth on January 30, 2008, 08:19:42 AM

Thanks. I got it