Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: north on January 22, 2008, 04:12:36 PM

Title: Set the number interaction per Interaction Queue for Router to handle.
Post by: north on January 22, 2008, 04:12:36 PM

What I can see in the MM Reference manual is that we have to set the max-submitted-interactions in the Strategy level. but my requirement I want to use same stategies and per Interaction queue set the level in the queue.
Any body can came aross this before.
Thanks in advance.

Regards
North.

Title: Re: Set the number interaction per Interaction Queue for Router to handle.
Post by: Daimonas on January 24, 2008, 03:49:17 PM

I don't think there is any cut and dry way of doing this, however there is a workaround.

You can use routers variable type of "Script", this create a variable that is for all RoutePoints loaded on a stradgey and maintains the value between them. Therefore, you can create a buffer and increment and decrement it as needed to maintain your queue interaction levels.

Title: Re: Set the number interaction per Interaction Queue for Router to handle.
Post by: René on January 24, 2008, 09:49:40 PM

Hi,

I was facing similar situation to yours a few months ago. I needed to split one interaction queue into five but use the same strategy (StrMain) for these queues. Finally I found a workaround - created separate strategy for each interaction queue. That strategy contains just one block - Switch To Strategy - that executes the original strategy StrMain. It allows you to set independent limit for each queue/strategy.

R.