Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: linalf on January 23, 2008, 09:20:44 AM

Title: CCON related query
Post by: linalf on January 23, 2008, 09:20:44 AM

Hi,

Can I get VRU (Voice Response Unit) related stats like 'wait time in VRU' in CCON database?Any pointers are greatly appreciated.

Thanks in advance,
Lin