Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tomg12 on January 23, 2008, 10:27:44 PM

Title: ACW Not working
Post by: tomg12 on January 23, 2008, 10:27:44 PM

Do you have any ideas on where to check? I am running GAD 705 / OCM 7.1 / t-server 7.1. In Persons (Config Manager)in each rep has an ACW timeframe.

Title: Re: ACW Not working
Post by: cavagnaro on January 24, 2008, 12:26:13 AM

ACW comes from your PBX...which PBX are you using?

Why the poll???  ???

Title: Re: ACW Not working
Post by: Daimonas on January 24, 2008, 03:42:52 PM

I voted automatically, needed the laugh :)

ACW = AfterCallWork according to Avaya, but I can't think of anywhere you would see that in Config Manager. Do you mean wrap-up time?