Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: FJH on January 24, 2008, 12:44:09 AM

Title: avaya drop button with softphone
Post by: FJH on January 24, 2008, 12:44:09 AM

I need to know if it is possible to implement the Avaya button drop functionality with softphone in vb6?
does any one has some experience with this?

Thanks

Title: Re: avaya drop button with softphone
Post by: Daimonas on January 24, 2008, 03:41:12 PM

Just to make sure I understand, you are looking to initiate a conference and then drop the last person who joined?

If so, you can do this through the soft-phone, you would need to reference the connid and the DN associated to the caller and they can be released while others in the call remain on call.

Title: Re: avaya drop button with softphone
Post by: FJH on January 25, 2008, 07:11:05 PM

Hi

Do you have an example code to do this?
I don´t know wich method allows to hangup one part of the conference even if I know the connid and the DN.
I found the deletefromconference method, but I got an error.
Thanks

Title: Re: avaya drop button with softphone
Post by: Daimonas on January 30, 2008, 04:24:58 AM

Sorry I don't, I just know is technically possible. Take this request for example:

Here is an example though the Genesys Support Phone, you should be able to reproduce it though code:

23:16:31.077 Trc 04541 RequestInitiateTransfer received from 3004 (23af  - SPv7203ST)
message RequestInitiateTransfer
AttributeThisDN ‘5551’
AttributeConnID 00a501891d8f8c8a
AttributeOtherDN '5553'
AttributeReferenceID 6
23:16:31.077 Int 04543 Interaction message "RequestInitiateTransfer" received from 3004 (" - SPv7203ST")


@23:16:31.1080 [0] 7.2.009.00 distribute_event: message EventHeld

@23:16:31.1390 [0] 7.2.009.00 distribute_response: message EventDialing

@23:16:31.1390 [0] 7.2.009.00 distribute_event: message EventRinging

@23:16:31.1390 [0] 7.2.009.00 distribute_event: message EventEstablished

23:16:31.077 Trc 04541 RequestInitiateTransfer received from 3004 (23af  - SPv7203ST)
message RequestInitiateTransfer
AttributeThisDN ‘5551’
AttributeConnID 00a501891d8f8c8a
AttributeOtherDN '5553'
AttributeReferenceID 6
23:16:31.077 Int 04543 Interaction message "RequestInitiateTransfer" received from 3004 (" - SPv7203ST")

@23:16:31.1080 [0] 7.2.009.00 distribute_event: message EventHeld

@23:16:31.1390 [0] 7.2.009.00 distribute_response: message EventDialing

@23:16:31.1390 [0] 7.2.009.00 distribute_event: message EventRinging

@23:16:35.6080 [0] 7.2.009.00 distribute_event: message EventEstablished

23:16:53.983 Trc 04541 RequestCompleteConference received from 3004 (23af  - SPv7203ST)
message RequestCompleteConference
AttributeThisDN ‘5551’
AttributeConnID 00a501891d8f8c8a
AttributeConferenceConnID 00a501891d8f8c8c
AttributeReferenceID 8

23:17:06.264 Trc 04541 RequestDeleteFromConference received from 3004 (23af  - SPv7203ST)
message RequestDeleteFromConference
AttributeThisDN ‘5551’
AttributeOtherDN '5553'
AttributeConnID 00a501891d8f8c8a
AttributeReferenceID 9
23:17:06.264 Int 04543 Interaction message "RequestDeleteFromConference" received from 3004 (" - SPv7203ST")

So in Summary, extension 5551 called 5552, conferenced in 5553 and then droped 5553 from the call.

Title: Re: avaya drop button with softphone
Post by: blakshmikanth on January 30, 2008, 12:58:01 PM

We need to pass the directory number (to be deleted from the conference) in the method call.

If you are still  facing the issue, please send us the error message or log snippet

Title: Re: avaya drop button with softphone
Post by: FJH on January 31, 2008, 12:12:13 AM

Hi

The error number is the Error 609 incorrect object state