Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Bombus on January 31, 2008, 08:37:38 AM

Title: Virtual agent Scripts ?
Post by: Bombus on January 31, 2008, 08:37:38 AM

Is it possible to  , with a script for a virtual agent group, "call" for agents that is possisioned in a particular agent group.

to use maybee like this:  existsinagentgroup ("ALL_Agents) ? or something like that?

Title: Re: Virtual agent Scripts ?
Post by: cavagnaro on January 31, 2008, 03:09:02 PM

? why not put those agents as first option on the target object?

Title: Re: Virtual agent Scripts ?
Post by: Bombus on February 01, 2008, 06:09:32 AM

I dont think i understand what you ar saying =)

Title: Re: Virtual agent Scripts ?
Post by: Marco64 on February 01, 2008, 08:16:44 AM

If you want to target (distribute calls) on a VAG or Agent with a skill then in your targer Selection you could choose

type = skill
name = something like this EN_SK = 1  | IT_SK = 2

this will select the logged in Agent with Skill as per formula.

marco

Title: Re: Virtual agent Scripts ?
Post by: cavagnaro on February 01, 2008, 03:21:55 PM

On target you normally put one object however you can add multiple of them, so in the target list you may have:

1. Agent Group
2. Virtual Agent Group

In this way Agent Group will be the first target, and if no agent available the Virtual Agent Group will be the selected one.

Title: Re: Virtual agent Scripts ?
Post by: Bombus on February 04, 2008, 08:08:01 AM

Great!

Thanks alot!