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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ahmad on February 04, 2008, 11:17:49 AM

Title: Network Transfer issue
Post by: ahmad on February 04, 2008, 11:17:49 AM

Hi all
I am having an issue while making a singlestep transfer/mute transfer in My environment.
Genesys 7.5
Tserver 7.5
Local PABX : T-Server for Nortel Communication Server 1000 with SCCS/MLS
Network  T-SER GenSpec  with Alcatel SCP
I have now use Support Phone with Tlib ocx and Tserver 7.5 and set Transfer location to SCP
The error seems that i am sending bad infomation or transaction Type.
ConID :  01190189D0BF7003

The scenario for this log

Customer call in 

Call arrive on extension 194005

I answer the call with Support Soft phone

Then do a Mute Transfer with parameter

TMuteTransfer(194005,01190189D0BF7003,09004,SCP,NULL,NULL,NULL)

But Tserver return error message

ErrorCode:1018
ErrorMessage:Bad or missing transaction specific data

NOTE this is the same error when using AIL and GAD

Any body has an idea what is the issue ..

Title: Re: Network Transfer issue
Post by: Marco64 on February 04, 2008, 08:57:31 PM

hi

will help to have a full call log from the time the call starts on a RP.

seems to me U are releasing the call.

are U using an external call Route Point to transfer to another switch? cannot understand how the postion '194005' can transfer to 'Switch_Oslo_Test'
 

Title: Re: Network Transfer issue
Post by: ahmad on February 08, 2008, 01:31:43 PM

we got a break through to solve this

We found the issue with the Single Step transfer with Nortel and Network tserver.

First the problem was that  AIL check the switch supported  features and as the TSERVER for Nortel  1000  do not support Single step transfer. Therefor AIL send a Mute transfer instead and this logic was abstracted from the developer. So with Agent Integration layer no way to bypass this rule.

In 7.5 we now able to use lower lever command by using Voice Platform SDK rather that Agent interaction SDK

Title: Re: Network Transfer issue
Post by: ahmad on February 08, 2008, 04:07:57 PM

Hi all,

I also found out that
The HomeLocation is not retrieved correctly in Ail 7.5.043.00, and as a result, the
Ail will always perform the mute transfer.
Aparently will be fix in 7.6  ..
... It would have been nice to know this before..

Regards

Title: Re: Network Transfer issue
Post by: GenesysNewbie on August 10, 2010, 06:25:35 PM

hi guyz i see you are using ail76.
Can you share some working snippet for connecting ail, my simple place sample is not working.

thanks,
ng