Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: daveg on February 04, 2008, 05:02:53 PM

Title: Change outbound field size
Post by: daveg on February 04, 2008, 05:02:53 PM

Is there a way to change the length of an Outbound calling list field (eg from varchar 6 to 7)? You can't change it on the field, you can't rename the field, it looks as if I have to create a new field with a new name. As this field is used (hard-coded) by other programs using the database calling list tables this may have a serious knock-on effect. Ideally I just want to increase the size using the same name.  ???

Title: Re: Change outbound field size
Post by: cavagnaro on February 04, 2008, 05:20:35 PM

Go directly to the calling list table on the DB and modify it with an alter command. Remember only the change. If you create a new table with same format with small field you will have to redo the change.

Title: Re: Change outbound field size
Post by: anisdz on February 10, 2008, 11:05:23 AM

Scream for a new calling list you need an table access that uses a Format to create a table

It is sufficient to change the format before shouting a new Table Acces

There must be general shout of table format for each type of compagn


Anisdz

Title: Re: Change outbound field size
Post by: daveg on February 22, 2008, 12:27:49 PM

Thanks, cavagnaro, in this instance a new calling list is unlikely so the danger of changing it on the db and not remembering it when you create a new one is low. The only downside could be that you can't then populate the 9-digit db field using the 8-digit Genesys field definition with "update record" in OCM. Again, almost never to be used in this installation, so problem solved.