Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTI_bucanneer on February 09, 2008, 05:40:28 AM

Title: GVP not answering call after changing of Dialogic Card
Post by: CTI_bucanneer on February 09, 2008, 05:40:28 AM

Hi Genesys gurus out there,
We have a Genesys Voice Portal, GVP 6.5 platform running that developed a fault at the Dialogic card level. After changing the card, the GVP cannot seem to answer the call from the Siemens HiPath 4000 PABX. All services at the GVP is running fine.
Has anybody encountered this issue before?

Title: Re: GVP not answering call after changing of Dialogic Card
Post by: cavagnaro on February 09, 2008, 05:49:43 AM

Did you reconfigured the dialogic board? I mean the tones and cadence configuration? What does the dialogic configurator says?

Title: Re: GVP not answering call after changing of Dialogic Card
Post by: tony on February 09, 2008, 07:32:16 AM

Going back a while now but I think you may need to re-apply the Channel Numbers in the Settings of the URS...?

Tony

Title: Re: GVP not answering call after changing of Dialogic Card
Post by: anisdz on February 10, 2008, 10:51:21 AM

can i know what kind of failure you have them with your dialogic card?

Thank you

Title: Re: GVP not answering call after changing of Dialogic Card
Post by: tehwt on February 10, 2008, 02:02:07 PM

We didn't reconfigure the tones & cadence setting because we replaced with the same model of dialogic card (DM/V600A-2E1). Shall we reconfigure it ? if yes where to configure ? FYI, DCM shows the card is up & running.

Thanks

Title: Re: GVP not answering call after changing of Dialogic Card
Post by: victor on February 12, 2008, 12:03:35 PM

Ok, this is something we had a problem with about 6 months ago. Keith would know for sure...I will try to get him to write something on it, because we really were banging our head against the wall trying to get it to work. And then we did something, and it did. Ever since. If only I could remember what it was!!!

Vic

Title: Re: GVP not answering call after changing of Dialogic Card
Post by: tehwt on February 13, 2008, 03:06:40 AM

Thanks Victor. We will wait for Keith reply.