Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ryan on February 14, 2008, 02:17:45 AM

Title: Genesys to PBX diagram
Post by: Ryan on February 14, 2008, 02:17:45 AM

Hi,

I came across the board recently.  I've been working with Genesys Framework for 4 years and GVP for one year.

Does anyone have a 'pretty' client presentable type arch diagram for Genesys connecting to AES using DLG?

Thanks

Title: Re: Genesys to PBX diagram
Post by: victor on February 15, 2008, 06:26:54 AM

Ryan,

I am a bit confused. What do you mean by "pretty"? It is one server, one line, one Avaya square, with smaller Avaya square inside. Am I missing something?

Best regards,
Vic

Title: Re: Genesys to PBX diagram
Post by: bcyk on February 16, 2008, 03:25:43 AM

Dear Ryan,


Below download link is a ppt file presentation on Avaya AES functionalities and components architecture. The doc was written by Avaya General Manager, Jeff Holton.

http://www.skccom.com/shared/Documents/avaya/Webinar/AES.ppt

Not sure if it is exactly you need!

FYI, there are 3 'types' of DLG service devices in the market!
    1. MAP-D DLG
    2. Co-Resident DLG, Avaya CM 2.x
    3. DLG in AES (CM 3.0 or above)


Regards

bcyk