Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on February 14, 2008, 10:24:57 PM

Title: Comments on ICON/Infomart Rough Guide...?
Post by: tony on February 14, 2008, 10:24:57 PM

Too much? Too little? "OK"?

Tony

Title: Re: Comments on ICON/Infomart Rough Guide...?
Post by: cavagnaro on February 15, 2008, 06:47:56 AM

Hi Tony,
It looks very interesting and well done, however, I have never used ICON nor CCON. So I can understand the idea, but can you please share a screenshot of what kind of reports we are talking about exactly? If it is not much to ask of course.

Title: Re: Comments on ICON/Infomart Rough Guide...?
Post by: tony on February 15, 2008, 01:44:25 PM

Hmmm... small problem there... there is no reporting interface. Not yet, anyway...

I take your point though - if I add in an Annex showing the types of statistics available (KVP's, Aggregate Stats, etc.) and applied to which objects (Agent, Queue, VQ, Campaign, etc.) - would that help?

Tony

Title: Re: Comments on ICON/Infomart Rough Guide...?
Post by: ahmad on February 15, 2008, 03:02:29 PM

Hi Guys

I am having and issue when I can see that the persistent queue is getting updated but no data is updated in the database .

I have check the dadabase connection seems to be ok.

any other ideà.. welcome pls

regards
ahmad

Title: Re: Comments on ICON/Infomart Rough Guide...?
Post by: eugene on February 15, 2008, 06:01:47 PM

The document is very well written.  Keep'em coming Tony although I'm not sure which other products you haven't covered.  ;D

Title: Re: Comments on ICON/Infomart Rough Guide...?
Post by: cavagnaro on February 19, 2008, 04:19:55 PM

[quote author=Tony Tillyer link=topic=2786.msg11180#msg11180 date=1203083065]
Hmmm... small problem there... there is no reporting interface. Not yet, anyway...

I take your point though - if I add in an Annex showing the types of statistics available (KVP's, Aggregate Stats, etc.) and applied to which objects (Agent, Queue, VQ, Campaign, etc.) - would that help?

Tony
[/quote]

And what do you use to get the info? Seems it is not something a mortal user can do.
The table views can help to see what we achieve with that :)

Title: Re: Comments on ICON/Infomart Rough Guide...?
Post by: tony on February 19, 2008, 10:51:05 PM

Hi cavagnaro,

Well... with a View applied, or a little script to pull in the data from the plethora of available Aggregated Tables you could push out the results to a new Table, apply a BOU over those, for use in a BO Report... BI work, basically.

I don't have an integral Table or View Schema to show how the whole thing relates to itself but it doesn't appear to be too difficult to see how it works...

BTW, I'm not pre-sales and I never said it was a good product - but it does extract very well (read: use ICON!) :)

Tony