Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cumi on January 01, 1970, 12:00:00 AM

Title: How to report TotalTimeInTimeRange
Post by: cumi on January 01, 1970, 12:00:00 AM

Any ideas how to report TotalTimeInTimeRange? StatServer knows only TotalNumberInTimeRange.

Note, that we are not using CallConcentrator, but CCAnalyzer...

Title: How to report TotalTimeInTimeRange
Post by: eva on January 01, 1970, 12:00:00 AM

Hi,

I can´t understand in which situation you need a report TotalTimeIn TimeRange.
We also have the CCA running.

Is it possible for you to describe the situation where you need it??

Eva


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Title: How to report TotalTimeInTimeRange
Post by: cumi on January 01, 1970, 12:00:00 AM

Our customer wants to charge his services seconds based. The cost of the call (agent inbound talk time) is for example: the first minute 3000, the second 2900, third 2800, the rest 2700. Total cost of an call with 85 sec is then: 60*3000+25*2900. These costs can be calculated only if we know something like TotalTimeInTimeRange.