Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cmcshane on February 15, 2008, 03:17:51 PM

Title: GCP7-CIV Exam
Post by: cmcshane on February 15, 2008, 03:17:51 PM

Hi,

I'm going to take this exam shortly and was looking for any pointers on what areas to focus on. Have supported a large site for 3 years and have deployed an additional 2 Call Centers in that time using cs_proxy and local t-server, urs etc.

I'm pretty confident in my technical understanding but just wondered if anybody has done it and can offer advice ?

Thanks

Colin

Title: Re: GCP7-CIV Exam
Post by: eugene on February 15, 2008, 08:43:35 PM

Colin, yea your exp should suffice from technical concept perspective.  I would say familiarize yourself with the GUI tools surprisingly.  I recall getting quite a bit of questions on DMA and CCP+

Eugene

Title: Re: GCP7-CIV Exam
Post by: cavagnaro on February 15, 2008, 09:19:42 PM

Yeah, like on DMA what does the indexes mean? I never noted it but they are not correlative