Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alfredo14 on February 19, 2008, 01:59:45 PM

Title: Problem Time Zone ETL_Assitent
Post by: Alfredo14 on February 19, 2008, 01:59:45 PM

Hi my name is Alfredo i`m from Venezuelan and work with Genesys Solution 7.2; in december of 2007 change the time zone and under 30 minutes remaining in GMT - 4:30, nevertheless ETL Assistatn oes not take the change, since I can do so that if it appers to me in the listing of the time zone????

Note: The server where the ETL Assistant runs is UNIX 5.3

Title: Re: Problem Time Zone ETL_Assitent
Post by: Daimonas on February 20, 2008, 10:01:03 PM

You need to update your ETL process to atleast 7.2 and have the latest j2re (Java) or atleast 1.4.2.11 installed. If you call Genesys support, they are well aware of this issue and can send you a checklist to follow.

If you have any problems, you can post them here and we will help. The problem you may run into, all data captured prior to these fixes, may still be wrong. In that case, some the data would need to be updated/corrected. However, going forward the correct times would be caputured.

Take care,
Robb

Title: Re: Problem Time Zone ETL_Assitent
Post by: iGUR on July 28, 2008, 02:55:18 PM

Tray to upgrade JM Time Zones on UNIX mashine.

Good Luck

P.S. Send me email if u need description

Title: Re: Problem Time Zone ETL_Assitent
Post by: cavagnaro on July 28, 2008, 08:05:07 PM

Anew eBD? jeje
good chavez idea right?