Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tgarrett12 on February 20, 2008, 12:03:45 AM

Title: Genesys Desktop- screen pop behind existing customer file.
Post by: tgarrett12 on February 20, 2008, 12:03:45 AM

How can I get the screen pop to pop inf ront of an existing open file instead of behind in the GAD? When my reps are on a call if they get a new call- it pops behind the existing (hopefully that was a little clearer)?

Title: Re: Genesys Desktop- screen pop behind existing customer file.
Post by: cavagnaro on February 20, 2008, 02:46:00 AM

you can develop an application to show the incoming call and search the GAD IE window and bring it to front. This using ActiveX Toolkit

Title: Re: Genesys Desktop- screen pop behind existing customer file.
Post by: René on February 20, 2008, 04:10:31 PM

Hi,

Try to change value of the key "show-on-ringing" to "true". You can find that key in the section "voice" on tab "Options" of the GAD application in CME.

René

Title: Re: Genesys Desktop- screen pop behind existing customer file.
Post by: tgarrett12 on February 20, 2008, 07:06:06 PM

Thank you both- I think I fixed it using Rene's advice.

Title: Re: Genesys Desktop- screen pop behind existing customer file.
Post by: cavagnaro on February 21, 2008, 12:08:41 AM

uh? post incomplete...weird....next time will check everything was written...

Title: Re: Genesys Desktop- screen pop behind existing customer file.
Post by: victor on February 21, 2008, 03:44:22 AM

Attention span of an ...ape?  ;D