Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: davidw on February 21, 2008, 09:43:40 PM

Title: CCPulse Threshold and Action (send voicemail)
Post by: davidw on February 21, 2008, 09:43:40 PM

I'm trying to setup a threshold of zero or less than one agent logged in and play an action of, send voicemail and play a wav file. I have the threshold and wav file working but can't figure out how to set up the voicemail????

Any thoughts????

Title: Re: CCPulse Threshold and Action (send voicemail)
Post by: cavagnaro on February 21, 2008, 09:52:59 PM

Voicemail? Uh? Can you be more specific?

Title: Re: CCPulse Threshold and Action (send voicemail)
Post by: davidw on February 22, 2008, 06:33:53 PM

I'm looking for a way to send an external notification. Maybe a text message of automated call. I tried the email option but can't get it to work as I have the wrong outlook version.

Title: Re: CCPulse Threshold and Action (send voicemail)
Post by: cavagnaro on February 22, 2008, 06:45:43 PM

There is a post where same Outlook problem was asked and a solution was given by using an external dll. Have you tried it?