Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: TTom on February 29, 2008, 03:41:15 PM

Title: Adding Another Dialogic Card in VTO
Post by: TTom on February 29, 2008, 03:41:15 PM

I'm going to add another dialogic card in a VTO server that has one already.  We are adding another dialogic card in the same server and I am wondering if there is any thing special that needs to be done?  I know I need to connect the two cards together by using a bus cable, and configure the porsts in CME but is there anything on the card we need to configure?

Thanks

Title: Re: Adding Another Dialogic Card in VTO
Post by: bcyk on March 03, 2008, 08:45:20 AM

The easily way is to have both old and new boards are of the same TYPE.

- setting the "board ID" switch on the Dialogic card
  - the old board "should" be 0
  - the second board "should" be different than the old; e.g. "1"

- the Dialogic configuration manager should "see" the new Dialogic card after installation int the tree structure.


If the new board is different AND it is Digital lne-side card (T1 or E1), please make sure that drivers / protocol configuration are properly installed.

Setting in Genesys CME should be straight-forwards by referring to current configuration.