Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ben Taylor on March 04, 2008, 10:55:42 AM

Title: Playing an announcement with GVP?
Post by: Ben Taylor on March 04, 2008, 10:55:42 AM

Need a bit of help with GVP...

I've created a basic Script in Genesys Studio - all it does is play a Prompt and then Stop.

In VPM I've setup a new Voice Application and set the Primary Voice Application URL as the .asp for my new Script. Set the DNIS to my Test DTN (on Meridian this forwards to a CDN which is my Routepoint) and load a Strategy on that Routepoint that uses an IVR Treatment to target GVP (Compatible Mode: Script = 0, Target = GVP@Starserver.GP, Duration = null).

This works fine when I dial my DTN, but if I call the CDN directly it doesn't work as I have no DNIS...

How do I bypass all the DNIS stuff in VPM and just play the GVP Script directly?

Cheers,

Ben

Title: Re: Playing an announcement with GVP?
Post by: Ben Taylor on March 12, 2008, 02:55:29 PM

Ended up setting attached data and using the Default Script...