Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on March 05, 2008, 03:45:10 PM

Title: Default routing with SIP communication server
Post by: kapusta1152 on March 05, 2008, 03:45:10 PM

Dear all,

What is the best approach for default routing (Genesys is down) in case of  SIP server.


Thanks,

Title: Re: Default routing with SIP communication server
Post by: cavagnaro on March 05, 2008, 05:02:12 PM

REdundancy of SIP Server

Title: Re: Default routing with SIP communication server
Post by: Adam G. on March 05, 2008, 05:55:14 PM

Use it via an IP pbx like Asterisk?

Title: Re: Default routing with SIP communication server
Post by: victor on March 05, 2008, 11:39:53 PM

Hi,

we have been using Genesys SIP Server on 1000+ seat call center and default routing was our no.1 concern. On top of adding HA, there are several other things you should consider, some of which can be done using your VoIP GW. I will have somebody here at our firm add some more meaningful comments below.

Best regards,
Vic