Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on March 06, 2008, 10:38:19 AM

Title: Application Logging...
Post by: tony on March 06, 2008, 10:38:19 AM

Hello!

Wondered if anyone has come across this before:

[b]verbose [/b] is set to [i]"standard"[/i]
[b]standard[/b] is set to [i]""[/i]
[b]all [/b] is set to [i]"//<networkserverpath>/..."[/i]

Still we see log files in the [i]networkserverpath[/i], even though [b]verbose [/b] = [i]"standard"[/i] and [b]standard [/b] is not set.  If we set [b]standard [/b] to [i]"none" [/i] then it does not write a log file (and this is expected behaviour) but with nothing set, it seems to be using the [b]all [/b] Option...

Any ideas why this might be?  Is there perhaps a hierachy within the Options for Logging, which looks for somewhere to send the log files..?

Thanks!

Tony

Title: Re: Application Logging...
Post by: Adam G. on March 06, 2008, 10:48:37 AM

Tony,

I don't know what app you're looking at so i can't look it up, but most Genesys products have a default value if nothing is set. Could it be that the default setting is [i]standard[/i]?

Pavel

Title: Re: Application Logging...
Post by: tony on March 06, 2008, 11:01:16 AM

It's a goddamn StatServer, without the profanity... :)

I looked it up in the User Manual (!) but it doesn't specifically state what happens when no Option is set for Standard Logging.  In this case, it looks as if the Config says; [i]"Hey, I'm suppose to write your standard logging to a file somewheres, but you didn't specify a location, so I'll use the settings you put into another Option.."[/i]

Sounds a bit quirky, to me...

Tony

Title: Re: Application Logging...
Post by: Adam G. on March 06, 2008, 11:05:39 AM

[quote author=Tony Tillyer link=topic=2836.msg11395#msg11395 date=1204801276]

Sounds a bit quirky, to me...

[/quote]

So what's new...  ;)

Title: Re: Application Logging...
Post by: René on March 06, 2008, 11:18:36 AM

Tony,

It isn't clearly documented but the log output "all" specifies default outputs for all logging levels until different output is specified for particular log level (standard, trace, interaction, debug).

BTW Have you checked folder where StatServer is installed? The value "none" for log level "standard" isn't valid value so I would say it treats it as a filename = there will be a file "none" or "none.log" in your StatServer folder...

René

Title: Re: Application Logging...
Post by: tony on March 06, 2008, 11:25:35 AM

Perfect answer! 10/10! :)

Thank you Rene...

Tony