Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on March 11, 2008, 06:32:32 AM

Title: TServer backup - HA
Post by: cavagnaro on March 11, 2008, 06:32:32 AM

Hi guys,
I have been reading a little further on this issue and I have a question.
I have created a software which is based on ActiveX desktop Toolkit, now I wonder if I put this HA on production, as my code is simple as TConnection.Host = xxx, I couldn't find any BackUp or something that says TConnection which is his backup, so, do I have do it by myself? Meaning using addp protocol on my code and an order to connect to the other TServer?
Just would like to confirm this please

Thanks

Title: Re: TServer backup - HA
Post by: victor on March 11, 2008, 07:28:20 AM

Hi,

one good thing about ActiveX and Platform SDK is that with HA you really do not have to do anything regarding finding another host. All you need to do is just connect to one T-Server and that T-Server will tell your ActiveX connection where the other T-Server is, and your ActiveX will connect to that T-Server as well without you even lifting a finger.

So, no, you do not need to do anything except for connecting to one of T-Servers. Genesys CTI will take care of the rest.

Vic

Title: Re: TServer backup - HA
Post by: cavagnaro on March 11, 2008, 02:44:07 PM

Great :D Thanks Victor

Title: Re: TServer backup - HA
Post by: René on March 11, 2008, 02:52:11 PM

Cavagnaro,

There is one scenario that Genesys is unable to handle automatically - agent tries to login while primary TServer is down. Your application should know IP address and port of the backup TServer to be allow agent's login in described scenario.

René

Title: Re: TServer backup - HA
Post by: cavagnaro on March 13, 2008, 02:10:57 PM

Thanks René for that info :) Will keep it in mind and let know our customer for that, thanks