Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: eu4iacz on March 12, 2008, 10:38:05 AM

Title: Framework 7.5
Post by: eu4iacz on March 12, 2008, 10:38:05 AM

Hello together,

does anyone have SCI and CME version 7.5? We migrate from 7.2 to 7.5 and when I ran SCI or CME some of things are grey and I am not able to work with it. The software I have on CD is only version 7.1. Is there any possibility to get version 7.5?
Btw. I don´t have my personal registration on Genesys support.


Thank you.

Martin

Title: Re: Framework 7.5
Post by: René on March 12, 2008, 12:19:22 PM

Hi Martin,

Could you be more specific (screenshot) what things are grey?

BTW: Using Genesys Express installation package leads to a situation that some operations aren't allowed in CME and maybe in SCI (not sure about SCI).

René

Title: Re: Framework 7.5
Post by: Ben Taylor on March 12, 2008, 02:59:11 PM

You mean that icons in SCI are grey (rather than blue) but everything still functions as normal?

I've seen this before, but unfortunately don't know what causes it :(

Title: Re: Framework 7.5
Post by: tony on March 13, 2008, 10:07:30 AM

...as a pointer, make sure you have full permissions, through Access Groups in CME...

Title: Re: Framework 7.5
Post by: cavagnaro on March 13, 2008, 02:15:12 PM

can you specify which ones? Normally only DAP objects are always on gray.

Title: Re: Framework 7.5
Post by: eu4iacz on March 13, 2008, 08:45:07 PM

Thanks to all for support, grey were all the object in CME. But now it´s okay, because I get a new version of CME and SCI from development, so I can work  :P. I checked the CME and I found, that if i made any change with ver. 7.1, maybe the config DB will be affected and settings will be not set in a right way - maybe crashes. I did not tried this.

Title: Re: Framework 7.5
Post by: eu4iacz on March 13, 2008, 09:13:24 PM

[quote author=Tony Tillyer link=topic=2850.msg11449#msg11449 date=1205402850]
...as a pointer, make sure you have full permissions, through Access Groups in CME...
[/quote]

Maybe I had not full permissions - maybe because of incompatible version?

Title: Re: Framework 7.5
Post by: cavagnaro on March 13, 2008, 10:24:20 PM

Permissions are set on DB, not on user interface.