Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on March 13, 2008, 08:36:23 PM

Title: Target selection using: SelectDN, SuspendforDN and RouteCall functions
Post by: kapusta1152 on March 13, 2008, 08:36:23 PM

Hello routing experts,

I am wondering if somebody can  clarify for me  how to make up the Target selection block using  three functions: SelectDN, SuspendforDN and RouteCall.

I heard this is critical if  don't want to wait the “n” seconds for skill based routing.

Thanks

Title: Re: Target selection using: SelectDN, SuspendforDN and RouteCall functions
Post by: Kevin on March 14, 2008, 01:34:43 PM

kapusta -
The attached PDF should break it down enough for you.