Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lola_23 on March 24, 2008, 08:36:44 AM

Title: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: lola_23 on March 24, 2008, 08:36:44 AM

Hi,

I have a problem, I used gdtkx.ocx, Genesys Desktop Toolkit - ActiveX Interface, in visual basic.

When I try generated the exec appear this messagge:  Not found the information of license for this component. It not have a license adapted to use this functionality in the environment of design.

Thanks,

Lola

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: cavagnaro on March 24, 2008, 12:49:25 PM

On VB6, select components and check Genesys ActiveX Desktop Toolkit, can't use StatServer or any other without the correct license.

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: lola_23 on March 24, 2008, 02:17:38 PM

I development one application that alredy created with this component, and it was working correctly. I think when the applicantion was created the license are correct.

The application was created in visual basic 5.0 (windows 95) , and I development in vb 6.0 (windows XP).

I think (but I not sure) the control needs an update.

Do you know if there is some update for this control?

Thanks,

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: cavagnaro on March 24, 2008, 02:47:12 PM

Steps are:
Install ActiveX Desktop Toolkit Software (which includes examples and some documentation)
Run VB6 and select the component
Be sure that only it is selected, if you have selected someone else like StatServer as said, you will get that message, in that case you need to acquire the respective license for it.

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: lola_23 on March 24, 2008, 03:14:36 PM

I install ActiveX Desktop Toolkit Software, and I select the component in Visual Basic.

But the problem not desappear.

The readMe of this component said:

Target Platforms
# Computer Type Intel 32 bit OS Windows 95
# OS Windows 98
# OS Windows NT 4.0 SP6a
# OS Windows 2000 SP2

Thanks,

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: cavagnaro on March 24, 2008, 03:25:05 PM

Can you please tell what you have on components of VB6?
should be like the image I have posted here.
Check and verify are the same and click OK

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: lola_23 on March 24, 2008, 03:34:15 PM

Yes, I attach one image.

Thanks

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: cavagnaro on March 24, 2008, 03:37:40 PM

If you see you have selected Genesys DBServer controls, this as StatServer needs a license to be used. Load the license and try again.

Title: Re: Genesys Desktop Toolkit - ActiveX Interface (Visual Basic)
Post by: lola_23 on March 24, 2008, 04:02:04 PM

Ok, now it´s working. Thank you very much!!  :D