Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AndreK on March 25, 2008, 03:32:49 AM

Title: Virtual Agent Groups
Post by: AndreK on March 25, 2008, 03:32:49 AM

Is there a way to create a virtual agent group which is switch related. So it returns the skilled agents for the different switches?
eg.

SkillExists(“SkillName”) for Switch01
or
SkillExists(“SkillName”) for Switch02
or
SkillExists(“SkillName”) for Switch03
Thanks
Andre

Title: Re: Virtual Agent Groups
Post by: cavagnaro on March 25, 2008, 05:20:14 AM

Dont think so but maybe something like:

SkillExists(“SkillName_SW1”)
or
SkillExists(“SkillName_SW2”)
or
SkillExists(“SkillName_SW3”)

Title: Re: Virtual Agent Groups
Post by: Sylvainsjc on March 25, 2008, 12:00:29 PM

[color=blue]No you can't but you can make a mix of :

SkillExists(“SkillName”) & LoggedIn(“SwitchName1”)
or
SkillExists(“SkillName”) & LoggedIn(“SwitchName2”)
or
SkillExists(“SkillName”) & LoggedIn(“SwitchName3”)[/color]

Title: Re: Virtual Agent Groups
Post by: AndreK on March 26, 2008, 02:05:33 AM

Thanks guys for your help. I needed it to return all agents with skill per switch.
Andre