Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mdewhurstuk@gmail.com on March 27, 2008, 07:38:00 AM

Title: Statisitic HardWare Errors
Post by: mdewhurstuk@gmail.com on March 27, 2008, 07:38:00 AM

This is the StatServer defintion.

[TotalHardwareErrors]
Subject=DNStatus
MainMask=NotMonitored
Category=TotalNumberErrors
Objects=Switch

We see it in GVP TServer logs but not sure exactly what it means?

Any help would be welcome.......

Mike

Title: Re: Statisitic HardWare Errors
Post by: bbservice on March 27, 2008, 09:36:46 AM

We have a similar issue.
Using GVP7.2, Dialogic E1. GVP ports get 'blocked' for about 20 minutes, CCpulse shows status 'CallDialing' for the blocked GVP port

GVP T-server

@15:01:43.8790 [0] message EventHardwareError
AttributeThisDN '1870'
AttributeConnID 0002018df55fc8b1
AttributeErrorCode 97
AttributeTimeinSecs 1206540103 (15:01:43)
AttributeTimeinuSecs 967898
AttributeCustomerID 'Resources'
AttributeEventSequenceNumber 000000000014224a
@15:22:05.1910 [0] message EventReleased

Any idea?

Benny