Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sequoia on April 04, 2008, 07:56:42 AM

Title: Folder access in CME
Post by: sequoia on April 04, 2008, 07:56:42 AM

I am getting a issue where we have Outcome Codes subdivided according to the users and GAD instance.  All but one of the folders are accessible however one gives me an error "SCEE025 - The object cannot be packaged for transmission because of size limitations...."  The values are not too big (and they are visible and useable in GAD).  I have re-started config server as suggested by Genesys.  This did not work.  Any suggestions?  My other option is to take a backup of the database, delete the folder and re-create with the outcome codes and appropriate permissions.

Title: Re: Folder access in CME
Post by: tony on April 04, 2008, 11:32:53 AM

Have you checked the string length created from your Outcome Codes?  I am fairly certain there are limitations around this...

Tony

Title: Re: Folder access in CME
Post by: sequoia on April 04, 2008, 11:58:42 AM

String length is within allowable limits.  Max is approx 35 char.  I'm wondering if a character type that the reporting people are having a problem with could be affecting it.  Somehow a long dash has been used and will not show in the report extracts.

Title: Re: Folder access in CME
Post by: tony on April 04, 2008, 12:04:24 PM

Ahhhh... I had a similar issue when a masked database password contained an ampersand ("@") which effectively broke the string being sent by Genesys - took forever to work that one out!

Try a standard character set replacement for the long dash (an alphabet letter - lowercase) and see what happens...

Tony

Title: Re: Folder access in CME
Post by: sequoia on April 04, 2008, 12:17:17 PM

I think this may be what is happening then.  Accessing the folder is stopping me removing these characters though.  Ok, I could try hacking the database but any other references to the string in the database could wreck havoc.  Any other way to do this?

Title: Re: Folder access in CME
Post by: tony on April 04, 2008, 12:52:00 PM

Sorry - my knowledge of GAD is limited... Anyone else like to have a try...?

Tony

Title: Re: Folder access in CME
Post by: sequoia on April 04, 2008, 01:13:27 PM

Further to your message we are trying to change the database details in a copy of the solution however we still get the error when the specific characters are removed.  configserver is showing the 16 objects as retrieved but CME won't show it.  We will keep working on it.

Title: Re: Folder access in CME
Post by: tony on April 04, 2008, 01:21:28 PM

Just one piece of advice if you are currently accessing configserver tables through a database interface... don't mess it up and be very careful with the DBID's/Intergrity....

Or are you using CME?

Tony

Title: Re: Folder access in CME
Post by: sequoia on April 04, 2008, 01:48:56 PM

Thanks, will do.  We have managed to remove the characters that were showing as a square in the database column.  This had to be done in the Name and Description of the outcome code.  This seems to have resolved the issue.