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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vinod on April 04, 2008, 12:51:57 PM

Title: SAP CRM and gplus ICI adapter not compatible
Post by: vinod on April 04, 2008, 12:51:57 PM

Hi All-

We have SAP CRM 5.0 and currently we are using gplus ICI adapter 7.5 in our Lab environment.

The problem we are facing is it seems ICI adapter 7.5 is not compatible with CRM 5.0 version it supports CRM 5.1(as per the document).
While making connection to genesys from SAP end(transaction SPHB)...creating telephony server...we get a error saying "Not compatible".

SAP guys dont have any plans to upgrade CRM to 5.1 as of now, is there any other way we can think of....

Didnt get any help from SAP support and genesys support :(
Can someone please provide me your inputs.

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: René on April 06, 2008, 09:40:02 PM

Vinod,

Based on "Genesys 7 Supported Operating Systems and Databases Reference Manual" SAP CRM 5.0 is supported by Gplus Adapter for SAP ICI Multi-channel release 7.1.0 and higher. It requires SAP Service Pack 04 or higher to be installed. You can download mentioned document from Genesys Technical Support website

Genesys Technical Support should be able to help you as you have supported version of SAP CRM.

Have you tried older release (7.1) of Gplus adapter?

René

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: vinod on April 10, 2008, 08:59:04 AM

Thanks Rene :)

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: vinod on April 23, 2008, 12:26:38 PM

Hi Experts-

As per the deployment guide we need to make a Http connection from SAP.

So in SAP RFC details we will mention 'GPLUS server and Port', thus SAP is aware which is the target but how does gplus will know where to target for SAP cos no where i see in config options the need to mention sap server details.

Will the http connection is sufficient ? Please provide me ur views

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: René on April 24, 2008, 06:09:31 PM

Hi Vinod,

Yes, it's sufficient to specify Gplus adapter server and port of SAP side only. The communication is "unidirectional" - SAP IC calls Gplus adapter (HTTP request), Gplus processes the request and returns the output (HTTP response).

R.

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: vinod on May 05, 2008, 02:19:16 PM

Many Thanks Rene

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: svsergey on May 06, 2008, 01:19:19 PM

Hi All!

Gplus Adapter also sends http requests to SAP  :)

WBW,
Sergey.

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: René on May 06, 2008, 01:56:10 PM

Hi Sergey,

I assume you're talking about situation when SAP subscribes for agent/DN events (via SOAP Notification). In that case you're right and Gplus sends requests to SAP.

Is that what you've meant?

René

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: svsergey on May 06, 2008, 09:38:29 PM

Yes Rene, you are right. I meant "...Changed" events that Adapter send to SAP.

Best Regards,
Sergey.

Title: Re: SAP CRM and gplus ICI adapter not compatible
Post by: vinod on June 04, 2008, 12:31:17 PM

Can we connect SAP CRM and genesys gplus thru RFC connection instead of http connection? Any ideas?

Title: Re: SAP CRM and gplus ICI adapter
Post by: ahmed on September 10, 2008, 08:27:52 AM

Hi There , could someone please email documentation on the integration between Genesys CTI and sap CRM Webclient 5.0...
ahmed@consnet.co.za