Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Williams on April 04, 2008, 04:34:06 PM

Title: Email server java
Post by: Williams on April 04, 2008, 04:34:06 PM

Hello,
I just realized that the time stamp in my email server java appliation is off by an hour. The time stamp looks fine on the interaction server logs. The ESJ logs are off by an hour. I'm using 7.2 MCR apps. The java version is 1.4.2_12.  Using windows 2003 server. BTW, the both apps are located on the same box.

I looked though the option section of the ESJ application template and didn't see anything referencing time stamp.

Any suggestions??

Thanks

Title: Re: Email server java
Post by: catanirex on April 05, 2008, 02:50:31 PM

Have you installed Java separatly and configured ESJ to use it? Or are you using the normal, bundled jre in Third Party Components?

Title: Re: Email server java
Post by: René on April 06, 2008, 09:27:19 PM

Hi Williams,

You can find what locale and timezone is used by JVM/ESJ in ESJ log after start-up. See the sample excerpt of ESJ log below:

---
23:31:00.072 Std 05200 JavaMail(TM) API Design Specification. Version 1.4
23:31:01.244 Trc 20003 [EmailServer] Java Virtual Machine: Java HotSpot(TM) Server VM release 1.4.2_04-b05 (Sun Microsystems Inc.) - mixed mode.
23:31:01.244 Trc 20004 [EmailServer] JVM default encoding: 'Cp1252'.
23:31:01.244 Trc 20007 [EmailServer] System information: 'Windows 2003 version 5.2 (level Service Pack 1) - Platform x86 (32 bits)'.
23:31:01.244 Trc 20008 [EmailServer] System locale: 'English (United States)'.
23:31:01.244 Trc 20009 [EmailServer] System timezone: 'Central European Time (Europe/Prague) / GMT+01:00'.
---

BTW: ESJ is written in Java whereas Interaction Server is pure Windows application (C/C++). It doesn't make sense to compare these.

René

Title: Re: Email server java
Post by: victor on April 07, 2008, 12:46:05 AM

Hehehe,

without any logs and setup files, and considering that you are in US, my initial guess would be DST.

Title: Re: Email server java
Post by: Williams on April 07, 2008, 03:17:10 PM

thanks for the feedback.
The install was actually done by Genesys professional services. I think java is installed separately and ESJ uses it.

Rene- I will get the start up logs from ESJ and verify the tz and locale.  

will let you know asap

Title: Re: Email server java
Post by: Williams on April 08, 2008, 09:03:56 PM

Restarted and things look good. hummm