Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: chairman on April 06, 2008, 10:54:46 AM

Title: how can monitor speak using tsinglestepconf
Post by: chairman on April 06, 2008, 10:54:46 AM

I use the API TSingleStepConference for adding the monitor to existing call. but i find the monitor only can listen the call instead of conference. how can make the monitor speak in this situation?

Title: Re: how can monitor speak using tsinglestepconf
Post by: René on April 06, 2008, 09:03:10 PM

Hi,

Usually it's possible to change type of participation by attaching predefined key in Extensions. You can find that information in TServer's manual.

What switch do you have?

René