Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Adrian on January 01, 1970, 12:00:00 AM

Title: Siemens Hicom switch
Post by: Adrian on January 01, 1970, 12:00:00 AM

Has anyone integrated Genesys with Siemens Hicom switch? Are there any unusual issues I need to be aware of ? Thanks ...

Title: Siemens Hicom switch
Post by: reschetnikov on January 01, 1970, 12:00:00 AM

At first you need a good switchengenieur for konfiguration
in Hicom. CallBrigde 3.15 or 4.0 doesn't support
treatments, but you can define your musik or annonce direct
in switch. I suggest to choose the Hicom300E with CallBrigde 4.0 CTIlink and Tserver 5.1.551.If you need konfig Example just
send me email.

Title: Siemens Hicom switch
Post by: Rebecca on January 01, 1970, 12:00:00 AM

From what I hear, I would opt out of this one...