Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta on April 16, 2008, 01:45:41 PM

Title: Where to load strategy for GVP_URS (GVP "In-Front" mode)
Post by: kapusta on April 16, 2008, 01:45:41 PM

Hi All,

We have IVR/GVP “In Front”.  Many calls will be handled, from start to end, within the IVR.  When customers choose to speak to an agent (e.g. press 0 and speak “operator”), the IVR will transfer the calls, via hook-flash, to  Network SIP server Application DN’s (Genesys Route Points (RP)) for intelligent call routing logic.
Where we need to load strategy on RP of SIP server or on Virtual Route Point of IServer?


Thanks,

Title: Re: Where to load strategy for GVP_URS (GVP "In-Front" mode)
Post by: cavagnaro on April 16, 2008, 02:13:15 PM

If GVP is in front then he will receive the calls, then GVP is connected to your PBX using SIP? Digital boards? Anyway, you have a TServer for that PBX, on that TServer you need to load strategies to make them work and monitor your real agents. GVP will need to transfer to the RP you have loaded the agents strategy.

Regards

Title: Re: Where to load strategy for GVP_URS (GVP "In-Front" mode)
Post by: kapusta on April 16, 2008, 04:52:25 PM

Thanks for the information.