Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 22, 2008, 05:06:45 AM

Title: GVP with URS
Post by: cavagnaro on April 22, 2008, 05:06:45 AM

Hey guys,
I have been playing with GVP as standalone IVR and have forgot how to integrate exactly with URS...I remember that I should route to a Virtual Routing Point but don't remember on which switch...SwitchIVR or SwitchA4400(my Alcatel OXE) ? Anything else to configure? I'd appreciate any input and maybe which guide I should read for this...I read deployment and reference guide and couldn't find many info for this...
Thanks guys

Title: Re: GVP with URS
Post by: Fra on April 24, 2008, 10:05:36 AM

Hi Cavagnaro,

if you mean it's a GVP in-front, well, I never heard about using VRPs ??? ..for the behind mode, you had to configure them under the premise switch and under a section of the IVR Server..check the IVR Server System Administrator guide ;)

Fra

Title: Re: GVP with URS
Post by: cavagnaro on April 24, 2008, 02:01:11 PM

My GVP is behind my OXE, already configured the IVRServer and IVRTserver. Will read that guide :D
Thanks Fra as always! :D

Title: Re: GVP with URS
Post by: tpl on April 25, 2008, 12:31:57 PM

I've got a step by step guide if interested.

Title: Re: GVP with URS
Post by: Glenn on April 25, 2008, 01:12:31 PM

[quote author=tpl link=topic=2932.msg11848#msg11848 date=1209126717]
I've got a step by step guide if interested.
[/quote]

I'm interested in such a guide.  I've been trying to install GVP several times, but somehow I manage to fail installing it every time...

Title: Re: GVP with URS
Post by: cavagnaro on April 25, 2008, 02:50:48 PM

Can you please share?
Thanks!

Title: Re: GVP with URS
Post by: ivr_genesys on May 21, 2008, 01:29:28 PM

Would you please share with me as well. Thanks.
ivr_genesys@yahoo.com

Title: Re: GVP with URS
Post by: S on May 21, 2008, 06:44:42 PM

would you share with me as well? thanks in advance

Title: Re: GVP with URS
Post by: Manas Mohanty on December 29, 2008, 05:46:47 AM

Would really need such a guide if possible. Thanks in advance ......id is - manas1982@gmail.com

Title: Re: GVP with URS
Post by: chandra on December 29, 2008, 04:49:37 PM

Hi tpl,

Could you please the guide with us?

Thanks,
Chandra

Title: Re: GVP with URS
Post by: frdesimo on January 07, 2009, 10:55:21 AM

Would you share with me as well?

Thanks in advance,
Francesco

Title: Re: GVP with URS
Post by: Kirill on February 22, 2009, 01:03:28 PM

Would somebody share with me as well?  - a7ikalli@gmail.com

Thanks.