Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mcthiele on April 22, 2008, 08:41:22 AM

Title: CCPulse calculations
Post by: mcthiele on April 22, 2008, 08:41:22 AM

Please told me if it is possible to calculate two queues. For example queue: IVR_Entry - queue: main to get the abandoned IVR.

Title: Re: CCPulse calculations
Post by: cavagnaro on April 22, 2008, 08:55:51 AM

What do you mean by abandoned IVR? Calls who abandoned on those queues? You want on a single statistic the sum of both? If so you need to create DN Groups with those Queues on it.

Title: Re: CCPulse calculations
Post by: mcthiele on April 22, 2008, 09:01:56 AM

Could you please told me how to do this?

Title: Re: CCPulse calculations
Post by: cavagnaro on April 22, 2008, 09:35:44 AM

Go to CME and then on DN Groups create a new object and drag the queues you want on that group to it.