Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lcastillo on April 23, 2008, 02:42:12 PM

Title: Some extension not show statisticas
Post by: lcastillo on April 23, 2008, 02:42:12 PM

HI.. I have a problem..

In past months, I created 4 new extensions in Genesys, but this extension not are show us the statisticas. I check the configurations and it's fine, in fact, has the same configuration that others extensions.

Thanks for your help

Title: Re: Some extension not show statisticas
Post by: cavagnaro on April 23, 2008, 03:02:39 PM

On CCpulse if you create a template with this extensions, are they shown as monitored?
What says TServer about this DN's? Are they monitored or not? Can you post statserver and Tserver logs when something happens on this extension?
What does your PBX says?

Title: Re: Some extension not show statisticas
Post by: lcastillo on April 28, 2008, 03:41:56 PM

You could tell me how I can obtain a CCPulse and TServer log ?

Thaks

Title: Re: Some extension not show statisticas
Post by: cavagnaro on April 28, 2008, 04:08:12 PM

Talk to your Genesys administrator to provide such logs.