Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ragh on May 08, 2008, 09:38:30 AM

Title: EWT handling in IRD and to play in GVP
Post by: ragh on May 08, 2008, 09:38:30 AM

Hi,

I need your assistance in setting up IRD strategy for EWT and the same to be played in GVP. As I am new to Genesys request your step by step explanation (functions to be used and their placements in IRD strategy) on this.
Appreciate if you could assist in this.

Thanks
ragh