Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: oratan on May 12, 2008, 06:37:48 AM

Title: Automate WFM Forecasting...
Post by: oratan on May 12, 2008, 06:37:48 AM

Hi Genesys Professinals,

I test a Forecast in WFM.

WFM make forecasting data with the Universal Modeling Engine algorithm.
I want to automate this forecasting work because there are many activity and events to forecast.

I was checked WFM API Manuals, however, the WFM API was only for reading.
I think that the automation of the work is impossible.
Do not you automate it?

thanks,
oratan.

Title: Re: Automate WFM Forecasting...
Post by: PeterJ on May 12, 2008, 09:45:49 AM

Hi oratan,

I have never seen it automated.

We always check the output before publishing it and in fact it is amended a few times before finally approved.

I would say it is more forecasting process than one-button-hit in our case. What is your experience?

Peter

Title: Re: Automate WFM Forecasting...
Post by: oratan on May 12, 2008, 02:51:37 PM

Hi Peter,

Thank you for advice.
We use the daily rvolume data and want to always obtain the latest forecast data.
This does not really operate with an experimental thing.

My Customer tells me to do prediction precision than 90%.
Therefore I am trying it in various ways.

Thanks,
oratan