Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: plastic_dako on May 16, 2008, 03:37:45 PM

Title: ServerID string to be passed to Genesys Simulator
Post by: plastic_dako on May 16, 2008, 03:37:45 PM

Hi!

Does anyone know what sort of serverID string genesys g3 simulator expects to receive from t-server?
seriously, I have been trying pretty much everything, and nothing would work!

AVAYA#G3_SWITCH#CSTA#SIMU is as good as I could make it. Can anyone tell me what can possibly be wrong?

Title: Re: ServerID string to be passed to Genesys Simulator
Post by: cwmunn on May 17, 2008, 04:24:12 PM

I assume you mean the id configured in the link section of TServer? If so I don't think the simulator cares what value you use. All of mine are "7" iirc.

~S

Title: Re: ServerID string to be passed to Genesys Simulator
Post by: Seb Reeve on May 22, 2008, 12:32:23 PM

The serverID you state is a TSAPI server ID - Genesys does not connect to G3 via TSAPI  - it uses DLG.

You will need a DLG link on your MAPD/AES - then configure IP Address and Port (port 5678) to link TServer to MAPD/AES